LoftyReviews of lofty.com

Geen contact te krijgen met dit bedrijf,je krijgt antwoord via AL maar verder blijft het stil,heb een short beschadigd gekregen wil hem ruilen maar geen gehoor helaas gelukkig via klarna besteld dus ik wachten zei moeten ook wachten op hun geld. Maar wel jammer want over het algemeen is de kleding heel leuk.

Horrible company absolute scammers with the WORST customer service. They sign you up and don’t reply to your emails. You have to reach out many times for a response. The only time they actually responded was when I threatened to cancel. I run a huge business between two key markets and had high hopes but had the absolute worst experience. Terrible people no ethics.

Er is geen contact te krijgen met dit bedrijf. Ze sturen kapotte kleding en je krijgt 0,0 reactie op je mails, appjes en alles is met AI. Waardeloos bedrijf. Ik weiger verzendkosten te betalen voor een jurk waar zo veel halen aanzitten dat alles al beschadigd is.

I rarely leave negative reviews, but my experience with Lofty was frustrating enough that I think other agents and brokers should be aware before committing. I signed up expecting a professional onboarding experience, responsive communication, and timely website delivery. Instead, the process became a cycle of missed timelines, inconsistent communication between teams, unresolved support issues, and a lack of accountability. The biggest issue came when I discovered a charge related to an A2P/texting registration workflow that I did not knowingly authorize. Rather than approaching the concern collaboratively, the responses I received were defensive, dismissive, and focused more on proving me wrong than actually understanding the customer concern. At one point, a team member openly admitted they chose to resubmit something on my behalf without first contacting me because they “assumed” I would want it done. That alone was concerning, but the overall customer experience made things worse: Missed website draft deadlines Multiple contacts out of office simultaneously with no transition support Delayed and fragmented responses across onboarding, support, and website teams Billing confusion that took over a week to address Communication that often felt adversarial instead of customer-focused As someone who has led customer support and operations organizations professionally, I understand that mistakes happen. The real test is how a company responds when concerns are raised. Unfortunately, I left this experience feeling unheard, blamed, and undervalued as a customer. Ultimately, I decided to cancel the relationship and move my business elsewhere. I hope Lofty improves its internal coordination, communication standards, and customer care processes because the current experience did not align with the premium platform and service they market to real estate professionals.

I am hoping to resolve this directly with Lofty CRM. I signed up based on the understanding that texting would be unlimited and that I would not be billed until the feature was fully functional. Unfortunately, after approximately 4 months, texting was still not properly set up despite multiple attempts to resolve the issue. During that time, I was billed even though the service was not working as described. When I chose to cancel due to the lack of resolution, I was still held responsible for additional contract charges. I would appreciate the opportunity to have this reviewed and corrected, including reconsideration of the charges given that the core service was never fully operational. I am open to resolving this directly and would welcome contact from your team.

Heel erg slechte klantenservice, ik wacht al meer dan 3 weken op een terugstorting! Nu snap ik ook waarom zij niet met klarna of riverty werken, simpelweg omdat je na verzekerde verzending alsnog kunt fluiten naar je geld

Stay away from this company, after they get your setup fee of 399, they literally throw you to the wolves ,There is no customer service, There is absolutely no one to help you, They expect you to build your own website and do everything on your own, they won't even answer your calls after you pay that 399 As far as you can, They will literally cost you valuable time

Please be Aware, this company LOFTY will tell you that they will Provide Quality Support and Service when you pay $399 Up Front to get Started with Lofty's Online Real Estate Website and CRM with AI Support, BUT Please do NOT Believe them. I had a Horrible Experience with the Lofty Company management and Support team when I paid Over $800 for the CRM and Real Estate Website Combo and then I Never got 1 Phone call from the Support Team to help me set everything up. When I finally got someone to speak with me, they said that I was Expected to set everything up Myself with Online documents that are SUPPOSED TO Help me Understand Everything. If you don't have a LOT of Technical Experience RUN FAR AWAY from this Company. I then Started Getting these Annoying ADVERTISEMENTS every time that I would Log In to my PAID Account, I had to Click Out of the Advertisements that they were wanting me to Get My Broker to come Onboard with them to Make MORE MONEY from My Real Estate Agency even though I had ALREADY PAID for the Services. They told me that they would get those ADVERTISEMENTS Removed, but After 3 weeks of Seeing the Advertisements EVERY TIME that I Logged in to my Paid Account, they STILL Had Not gotten them removed even though they SAID THEY DID! Lastly, I told them I was extremely unhappy and wanted to cancel this Subscription because I could Not get the Support and Help that was PROMISED when I Signed up, and I Never even got a Return Phone Call back. I went online and Submitted a Ticket to CANCEL My Plan and I received an EMAIL back from them that Stated I could NOT, because I had Committe to a 6 Month Contract. BUYER BEWARE! Any Company that will Make you Sign a Contract and then they do NOT Deliver the goods that they Promised is a SCAM. So I have a Dispute with My Discover Card right Now Charging them Back for the Fraud that they are committing. I will UPDATE as soon as I know something more, so that hopefully they will Not be able to Keep doing this same thing to other Real Estate Agents who are working hard to keep the money they are Earning. Thanks