Pamela
I mostly love Lodi’s products BUT
I mostly love Lodi’s products. Have been buying them for years. However I had very been experience this last Christmas. I bought two adorable purses for my granddaughters. Said to arrive about 4 days before Christmas. On the day they were expected, the date changed to December 26. My guests headed for home before the packages arrived. After paying rather a lot to get them shipped to me, I had to pay again to send the gifts on to the girls. I had also ordered myself a wallet which arrived after Christmas. The size turned out to be way bigger than I wanted. I called the company to find out how to return it. Was told there were no returns allowed. I had paid full price, not a special sale price. Very disappointed. Won’t buy from this company again.
Response from Lodis.comJul 7, 2026
Hi Pamela, Thank you for taking the time to share this, and for your years of loyalty to Lodis it means a lot. I'm truly sorry for the frustration this Christmas order caused, from the shipping delay to the return policy on the wallet. That's not the experience we want for our customers. Could you share your order number with me? I'd like to look into what happened and make this right for you. Thank you for your patience.