paula S.
Not Their Mistake, but Fixed It
I have used something each day for about 25 years, and I love it. It’s extremely small, and sparkly and looks just so glamorous when pulled from your purse. Twenty-five years ago, my young daughter liked it, too. She just wanted to hold it or touch it. Now she’s grown, but I noticed her still looking at it as she did back then. So I had one shipped to her. It was lost in transit and not easy to recover. I was sick. Many emails and messages later, after all the details were received, the company quickly sent a replacement. The fact that this article lis still being made 25 years later says a lot about their fashion sense and intuitiveness. I will always appreciate the hours spent on my order, They knew it was a special one, and they stayed with it until the end even though they didn’t create the problem.
Response from Lodis.comJul 11, 2026
Paula, thank you for sharing this. A piece passed from your hands to your daughter's, across 25 years that's exactly why we do what we do. We'll always go the distance for a story like yours.