lockeliving.comReviews of lockeliving.com

Their reception and cleaning staff went into my room, opened my safebox, handled my passport, clothes and personal belongings and threw away some of them. They did that because they thought my booking was for 1 night only and I had checked out, but I didn't check out as I still had my room key with me. They also told me that they are "entitled to do that" and that they "followed protocol". I find it outrageous that this hotel's guest protocol allows for mismanagement of customer property and breach of privacy.

Can’t book on my iPad. Needed to change dates but can’t find out how to do that. Checked availability and price has more than doubled. Dublin very high prices but nowhere else has doubled. Then couldn’t find out how to cancel booking. No number listed for the hotel and can’t find the reservation number on the website!

After a positive experience booking on booking.com and staying in 2024 I booked again a few night in 2025 but this time directly on the Locke website. Still we have decided to cancel. Unfortunately all links to manage my booking are broken and their Life chat is not working the 2nd day. There is no single phone or email anywhere on the website or online. I contacted them on Instagram and they told me that they don't reply to bookings there. I am regretting not booking on booking.com and really worry to lose 400 EUR.

Disappointing Experience & Terrible Customer Service I’ve been a loyal guest at Locke Living Hotel in London, staying every two weeks for nearly a year. Unfortunately, my recent experience was extremely disappointing. On my first night, the kitchen had no power, none of the plug sockets worked, and the air-conditioning wouldn’t go below 24°C because the wall-mounted heating control was broken. It took two days before I was moved to another room, only to find that the microwave oven didn’t work. To make matters worse, I had a family bereavement and needed to move my upcoming stay back by a few days. Despite being a regular guest, the hotel refused to accommodate the change, even for a cheaper room, and shockingly asked me to provide a death certificate just to adjust my booking. This level of customer service is completely unacceptable, especially for a returning guest. I expected better treatment and basic working amenities. Sadly, this experience has made me reconsider staying here in the future

Having previously had a positive with the Locke I inquired about a long term stay via their 3rd party partner - accommodation Lettings ltd (accommodation dot co dot uk) It was a shockingly unfriendly very unprofessional experience; from misinformation, to ignoring my questions and requests, cancelling viewings without any explanation to not following up just to name a few issues. I fed this back to the Locke team who actually did nothing about it and are still engaged with the 3rd party. The 3rd party is still advertising availability but told me they don’t have any further allocations available (hmm sketchy) The Locke sales team were friendly enough to an extent at first and were unable to provide competitive or similar rates which is fair enough. We could’ve left it there. But what was surprising and disappointing was eventhough I expressed my dissatisfaction and concerns about their partner they didn’t do anything about it - didn’t see any communications or feedback but most all they told me to go back to accommodation Lettings ltd and deal with them directly! Like come on how or why would I go back to a company and team that messed me around When I raised the issues and asked the question of why would I go back Locke decided not to follow up with an adequate solution or even atleast apologise for making a silly suggestion to put me back into an uncomfortable situation with an unprofessional agent/agency (no alternative agents). Please be wary dealing with accommodation Lettings ltd London agents and don’t rely on Locke for any intervention or ownership of their failings.