The UPS StoreReviews of locations.theupsstore.com

I took 2 open packages (shipping bags) to a local store in Eastvale, CA for a return to QVC. I had a QR code for the return. I was shocked when the clerk told me there would be $4 charge for EACH package to tape them closed. That never happened before yesterday! I was also told if I needed a 3rd plastic bag, the charge would be $8! These charges are seriously ridiculous! I figured it cost me about $1 an inch and 3 seconds of her time. I'm sorry, but this is just sheer greed as far as I'm concerned!

I left this store feeling completely humiliated. The woman behind the counter was unbelievably rude and talked to me like I was stupid just for asking a basic question. Zero patience, zero professionalism. I’ve never had an experience this bad at any UPS location. What’s worse is suddenly a bunch of 5-star reviews started popping up? Feels like they’re trying to bury real customer experiences. Yikes.

Unfortunately the staff are rude and incompetent. We will be heading to East Lake in order to avoid this mess.

Never use this store if you want anything notarized. A simple normal document to notarize my signature nothing unusual. The girl who called me mommy said she was uncomfortable notarizing it. I asked her why she was uncomfortable notarizing it and she said she did not have to tell me. Very weird. I don't normally use this location but I made the mistake of stopping in again.

I filed my claim and I received an email telling me that my claim was denied. I purchased 600.00 worth of insurance. I'm sure that's why they denied the claim. My next step is a lawsuit.

Could not find my address was their explanation. Mine is I don't live in Houston where they were trying to deliver. Then it was "we need an apartment number" but I live in a house, clearly marked. I stayed on the phone with a woman I could just barely understand for a good 40 minutes to be told someone would call me within 21 hours. Couldn't find their ...

I have been a loyal UPS customer and mailbox holder for over four years as a business owner. Occasionally, when I pick up my packages, one or two may be accidentally left out of the bag. Typically, when I call to report a missing package, it's located shortly after. However, a few days ago, I experienced a more serious issue. I picked up over 15 packages, and when I got home and sorted through them, I noticed one was missing—an item from Nordstrom. I immediately called the store multiple times but received no answer, so I left a voicemail. Unfortunately, no one returned my call. When I came in to pick up my next round of packages, I informed the staff about the missing item. I was told I had already picked it up. I explained that the Nordstrom package was not among the ones I received. The store manager, Torrance, reviewed the security footage and told me, “The picture shows you with the package.” I responded that none of the packages in that photo were from Nordstrom and asked how he could identify the sender from a general image. Despite my concerns, he stated he would not take any further action. As a long-time customer, I find this response extremely disappointing and unacceptable. It feels as though I’m being dismissed without a proper investigation. I take this matter very seriously and will not be renewing my mailbox. Additionally, I intend to pursue this issue until I receive a resolution. I believe there is a serious issue with package handling or possible theft that must be addressed. Store UPS Hyde Park 1507 E. 53rd St Chicago, IL 60615

Employee 181311 argued with me about how to package. I had shipped an antique radio transceiver, but did not stay to observe how they packaged it, supposing they knew what they were doing. They did not. My package arrived severely damaged. Now I owe the buyer a $475 refund.