The UPS StoreReviews of locations.theupsstore.com

THIS IS UPS IN BARTLETT, IL!!! HORRIBLE SERVICE!!!! I don't know why anyone in Bartlett even gives this franchise of UPS any business! The lady in there is beyond rude with no help and it acted like it was an issue to help me. Then proceeded to tell me that it was me. Then I called UPS and they too said they are no friendly at all, and the drivers even complain!!! She said, I don't have your package with no assistance at all on what to do next.

Honestly, my last visit to The UPS Store left a bad taste. They charged me way more than I expected for a simple drop-off, and the staff seemed annoyed when I asked questions. The package tracking got messed up, and I still don't know if my parcel even made it. Won't trust them again.

The customer service at Camp Verde UPS store is consistently hostile, confrontational, and unacceptable. I will not be returning. Every time I try to drop off or pick up, it turns into a 10 minute argument before they finally ask for my ID and do their job. I’ve been accused of trying to “steal mail,” and even told I wasn’t the recipient, despite the package having my name on it. One employee refused to give me my package simply because it had my maiden name, even though I had valid ID! The other staff seem confused by the manager’s behavior as well. At one point, the manager was loudly insisting that they “don’t receive packages,” which makes no sense for a shipping and receiving store. The employee helping me actually said, “I’m confused too”. It was uncomfortable to watch and completely unprofessional. I now drive 30 minutes each way to the UPS in the next town so I don’t have to deal with the Camp Verde location. Don’t give them your packages..you’ll leave feeling assaulted.

UPS store at 5820 N Church St Greensboro, NC 27455. The only lady working said she couldn’t use my QR code because she couldn’t find how to do it on her screen. Then ask if I could get a UPS label. After going back into the vendors website I finally got a label to show her. She then said she would have to charge me 3.50 to print the label. So she is too incompetent to know how to accept my QR code and to appease her incompetency I will be charged 3.50. I left without shipping my package and will ship with another vendor and will not be back to this store until they hire people they can train better.

The UPS store in Plymouth, NH is in a terrible location. No back door to drop off/pick up large boxes and their front door opens out so you can't push it open from outside. No one is ever available to help. They are in the middle of town with no designated parking for loading/unloading. When the UPS truck is loading/unloading outside, it blocks all traffic through town.

UPS store in Saratoga Springs was not helpful when my package that I dropped off was lost. Terrible customer service. I would give them ZERO STARS if that were an option. I will use FedEx next time.

UPS is AWFUL !! Horrible communication, false communication, Shady, disrespectful, arrogant, moronic drivers that stomp across your grass and yard, dropping trash and spitting as they do so. They toss or slam your packages onto your porch. If they need a signature, they schedule a time frame, usually 4 hours because that's how disorganized they are. Then they don't make it and after wasting your time and your day, they don't show or postpone delivery till next day etc. Then when you adjust your schedule to be there, they change it, postpone it, show up early, cancel, advise next day etc. All to purposely make you miss their arrival so they can charge more money. Impossible to get any accurate delivery information. Customer service is a joke. Bunch of Clown Shoes that are brain dead, lazy, rude, have no answers, don't care and you can always hearing them chatting and making jokes, making fun of the customers they are talking to in the background. NEVER USE UPS !! UPS is a NIGHTMARE !!

My box is at 7500 W. Lake Mead Blvd in Las Vegas. I have had that mailbox for 11 years. The woman (manager) who runs that store is rude, disrespectful, condescending, passibe aggressive, and downright racist. She never smiles and consistently gives a rotten attitude and that is just the cherry on the top. Her attitude is that of complete indiference and apathy. I can't ever get any help from her and she rolls her eyes at any complaint you give her. It's not just me, I actually had to stop some woman in the store from assaulting her. She pissed off this woman so bad she started to walk behind the counter and I had to talk her down. I should have just let that woman beat her ass because she's so rude, it might have taught her a lesson to be kinder to people. Unfortunatly moving my mailbox to another company is not a feasible solution as I have had that address for many years. Guess I have to endure. What a horrible company to allow someone like that manager to run their business. I will NEVER use them for anything else, that's for sure.