The UPS StoreReviews of locations.theupsstore.com

I made the 20-minute drive from Hidden Valley to drop off a couple of Amazon returns. I walked into the store at 4:30 PM and was the only customer. I was promptly told, "If you're here to drop off Amazon returns, we're not taking them because we're backlogged. You'll have to come back tomorrow." I didn't even get an apology. There were a couple of employees plus a uniformed UPS driver standing around idle. Advice to management: When you tell a customer to come back tomorrow, most don't. They go somewhere else.

It is New Years Eve and it is 2 p.m. The majority of the world is functioning as it should. I drove through blowing snow showers out Tusc to drop off an amazon return and I was stopped by a lady who worked at a store next door who told me that the UPS store was closed. I replied well that’s stupid. She said that they were closed all day and never opened because it’s a holiday. That’s funny, the mail is running and the banks are open. On their window is a big, bright flashing open sign. When I got home I saw that their website says that they are closed now but they are open tomorrow. It also says that they are open 7 days a week. Talk about a joke of a store but then again it is Canton, Ohio and should be expected.

My experience at this UPS Store was very disappointing. The employee who assisted me was rude and dismissive. She insisted that I purchase an entire roll of tape just to wrap a small item, and before I could finish explaining, she cut me off and called the next customer. The interaction felt rushed and unprofessional. Customer service could definitely be improved.

Avoid!!! Would give zero stars if could. A family member went to ship some inexpensive holidays gifts (worth less than $200) today from MA to CT. This location charged them $550 for a shipment that should have been $150 or so! The store purposefully sold them too large a box and then on top inaccurately measured the dimensions of that box to make it exactly 1 inch over a 130 inch “large package” threshold leading to extreme fees. It’s all just a scam. When I called 45 minutes later to inquire how the charge got so large and to attempt to reverse by canceling the whole shipment, the owner became verbally abusive and then personally threatening. These people are crooks. Avoid at all costs. UPS Corporate should not allow franchisees like this to sully their name. There is a reason why this location has so many terrible reviews. I wish I would have checked these reviews before today’s events. I guess there are much better franchisees in Needham and Newton.

I've been using ups store for 3 plus years now! I took a package in there today that weighed 4 Pounds. I said it didn't have to be delivered by any certain time. I asked for the lowest price to ship a 4 pound box worth 20.00 I was told shipping would be 34.00!!!!!!!!!!! This FRAUDULENT COMPANY NEEDS TO BE INVESTIGATED FOR MANY THINGS! THE STORE IN QUESTION IS THE AURORA COLORADO QUINCY/BUCKLEY LOCATION. THIS STORE HAS HAD ISSUES WITH INAPPROPRIATE WORKERS AND A HORRID STORE INSIDE. PACKAGES HAVE BEEN LOST AND EXTEA SHIPPING CHARGES HAVE BEEN ADDED WITHOUT ANY EXPLANATION! THIS STORE SHOULD BE INVESTIGATED BY THE FEDERAL GOVERNMENT AND THE IRS AS WELL. AVOID UPS STORES IN AURORA COLORADO COMPLETELY UNTIL SOMETHING CHANGES!!!!

My perfume came broke that was supposed to be my Christmas present for my daughter and I am mad this unbeleiveable and they were supposed to give me free sample but they didn’t but they are still super amazing this needs to be fixed though

R u KIdding me? I paid for shipping and handling, only to have this location insist that it isnt free and THEY R CHARGING ME MORE? Its simple, let this location go bankrupt, which they r on the verge of. And if they repsond with " we dont see your order" BS, dont buy it.

This store does not know how to follow its advertised hours