The UPS StoreReviews of locations.theupsstore.com

Dear Madame and/ or Sirs: 1522 Constitution Blvd Salinas, CA 93905 United States Arrived on time and was told the Notary would be late without apology. Highly unprofessional. 30 minutes late . Found another Notary. No call to or heads up about the late arrival. Co-worker completely lame, adolescent and has no understanding of the real world. I had a scheduled appointment and was told that the Notary had called in earlier to say she was sick. I had my brother travel 3 hours, I traveled down from San Francisco and got my 90 year old mother bathed, dressed and to the appointment on time and was told by a young woman that the Notary called in sick earlier without apology saying, “these things happen”. I received a confirmation email regarding the appointment and then a follow up reminder of the appointment and get the notary knowing she had an appointment didn’t bother to call us directly and notify us that she would be late. Three people went to a great deal of effort to make this appointment and to be there on time only to be told without apology that these things happen. Very, very unprofessional and immature. I will be lodging multiple complaints. Mark Philpot

CALISTOGA UPS store. If I could leave a 0 I would. So rude. So so rude. Especially the young girl with the nose ring, but all of the employees there. Never going back to that one. They’re all snotty and nasty. The UPS on 4th street is AMAZING!

I went into the UPS store and asked if they had a flat rate box and the guy said they have them and then brought me a box. I asked what do I do, just bring it back in and he said yes. I come back and they measure and weigh the package and inform me it’s not a flat rate box. So, I paid for an expensive box and then shipping. I was mad and calmly said "Man I hate this place" as I stepped back. The employee then said you can go somewhere else, but I was already there so I went forward with the shipping. As SOON as he put the money in hand with the receipt the employee raised his voice and started yelling saying he would put me on a list because I hate this place. I told him to go for it. Then he started yelling that I was threatening him as he continued to yell at me and saying there was no way you asked for a flat rate box, yelling that I was lying and he continued to yell at me as I was leaving. He started a confrontation that didn't need to be started. The employee should be investigated for his interactions with customers because he was yelling and irate for no reason and continued to berate me as I was leaving.

Horrible company and customer service. I was supposed to receive a package but didn't even get a real delivery attempt. Then when I called to request a pick up I was charged 8$ CRIMINAL

⭐☆☆☆☆ This was one of the most unprofessional customer service experiences I’ve had. I stopped into this UPS Store to mail a package and also asked if they offered notary services. The employee at the counter told me they did, pointed out the notary, and said they would take care of my package first and then help me with the notarization. After my package was finished, I asked for the notary service as instructed. At that point, there were three employees walking around the store discussing signs, moving boxes, and handling what appeared to be internal store tasks. The notary looked at the other employee, rolled her eyes, paused, then looked at me and said, with a clear attitude, “I can set an appointment for you.” Apparently interrupting internal work to help a paying customer was too much of an inconvenience. I politely declined and said I’d go somewhere else. Only then was I told there was a notary available at the Exeter location—even though the notary was standing right in front of me. Customer service should come first. If you advertise notary services and have a notary on-site, customers shouldn’t be made to feel like they’re inconveniencing your staff by asking for the service. A brief pause in internal tasks to help someone standing at the counter is simply part of running a customer-facing business. I took my business elsewhere and was treated professionally. I won’t be returning to this location, and I hope management addresses the lack of professionalism and customer service.

Store 7506: Beware of Discrimination from Jordan Parks; Assistant Manager I've directly emailed the owner, Derrick Long, 8x times and still no response on his employee's actions. Thursday, May 7th around 10:20am, I came into Store 7506 to drop off a few Amazon business returns and needed help with other products. I was acknowledged by Jordan Parks, who was stocking a shelf, and she automatically directed me towards the Self Drop-off Kiosk, but I walked over to the front registers and set my packages down in front of me. Jordan Parks aggravatedly stated I needed to use the Self Drop-off Kiosk and I told her “I did not want to use that and I needed my packages checked in at the front registers because I wasn’t just dropping off.” She then came over to me at the front registers with an attitude, picked up my packages that were basically still in my hands, then took them to the Self Drop-off Kiosk and started to scan them in. I stated to her, "I want them checked in at the front and I need other products", but Jordan Parks stated “if I didn’t like it, I could go to another store, there are 3 others in the area!” At this point I was confused and astonished for how she was treating me, I said to her “if a customer wants to use the front then that should not be problem, if you don’t know how to treat customers then you should find a different job other than customer service.” I asked her for her name and who the manager is, and she lied and said her name is SARA and is the store manager. Her real name is JORDAN PARKS and she is the assistant manager, not the store manager. I went and picked up Devonta’s business card who I've always had a pleasure interacting with. At this point, words were being said back and forth, cannot really remember it all, but she kept saying that I was “entitled”, not sure if it is because I am Caucasian, or because I didn’t want to listen to her demands, seems like a common thread though according to different reviews other than Google. I grabbed my package out of the bin since now I didn’t trust her, Jordan Parks told me I need to leave and that she was calling 911 when I said I was calling UPS Corporate for her actions. She said she could refuse service, more words were said back and forth and she said she was calling 911 to have me trespassed. I left the store with my packages and sat in my car while speaking with UPS Corporate. Two police officers arrive; I tell them the situation and they spoke with Jordan Parks, then they left. Jordan Parks literally called 911 because she didn’t like what I was saying about her customer service and that I was calling UPS Corporate on her. Amazing! I did not arrive there cussing at her as she wants to claim, this all stems from Jordan Parks and how she treated me the second I walked in to the establishment. I've been doing business with this location for years without an issue until Jordan Parks. Devonta has always been professional and always a breeze to talk to when needing help. Jordan Parks should not be interacting with customers; she should not be in management. I've asked numerous times for store cameras to be viewed to prove my claims. Personally, I do not like using the Self Drop-off Kiosk, I’ve had packages lost before from this location, and with the number of packages I bring to this store, it’s better for me sending business returns and business materials by using the front register. The Self Drop-Off only records if it was dropped off in a bin, it does not record UPS possession only if/when it's scanned at the UPS Hub, so if it comes up missing it's not UPS's responsibility. Anyone can grab a package out of that bin and be out the door with no one knowing. Jordan Parks continued to lie to UPS Corporate, of course. If she was in the right all along, and did nothing wrong, she wouldn't have had to lie about her name being Sara instead of Jordan Parks from the very beginning. Curious if Derrick Long will respond to his employee's actions, or if Jordan Parks is responding to his Google reviews, guess we'll see..

Well for 3 weeks now I've left a couple different messages on their email at the Aston PA UPS store in reference to questions about work that I need it done . Not one time has anyone responded . Why have a contact us email if no one can take the time to get back to ya. Kind of interested to see if I get ahold of a different location if they will respond or be just as ignorant as the Aston Pa location. I will update you with my results.

I paid more than $100 to UPS to deliver an envelope containing documents related to a transaction worth over $40,000. I specifically chose UPS and paid a premium price because these documents were time-sensitive and important. The original package was sent from Lawrenceville, Georgia to Lakeland, Florida. Inside that package was a prepaid return envelope that was shipped on May 22, 2026. As of May 29, 2026, the return envelope still has not been delivered. What makes this situation even more frustrating is that I could have sent these documents through USPS for less than $100 and purchased insurance coverage for the contents. Instead, I paid a premium to UPS expecting faster, more reliable service and received the exact opposite. The tracking information simply states: "Due to operating conditions, your package may be delayed. Your delivery will be rescheduled." That is not an explanation. It does not tell me where my package is, why it is delayed, or when it will arrive. When I called customer service, I spent my time navigating automated systems only to reach a representative who could do nothing more than repeat the exact same message I could already see online. No one could provide any meaningful information about the location of the package, the cause of the delay, or an expected delivery date. I even asked if I could pick up the envelope myself because of the importance of the documents involved. I was told that was not possible. Apparently, no one could tell me where the package was actually being held, and I was not allowed to retrieve it even if I wanted to. To make matters worse, the tracking history references a facility in Doraville, Georgia, yet UPS could not provide an address where I could go to speak with someone in person or recover my package. A one- or two-day delay would be frustrating. A week-long delay is unacceptable. A week-long delay accompanied by vague tracking updates, no accountability, no answers from customer service, and no ability to locate or retrieve the package is inexcusable. UPS charged premium prices for expedited service and then failed to provide the one thing customers are paying for: reliability. At this point, I am left wondering why anyone would pay extra for UPS when lower-cost alternatives offer insurance options, clearer communication, and, in my experience, more dependable service when something goes wrong. This shipment contained documents connected to a transaction worth more than $40,000. The complete lack of urgency, transparency, and customer support shown by UPS has permanently damaged my confidence in the company.