The UPS StoreReviews of locations.theupsstore.com

I am incredibly disappointed the service I received at the Columbus, IN UPS store and from the corporate office. I brought in three packages to send to three different people in three different states. The person behind the counter put all 3 labels on the wrong boxes. Not a single one went to the proper address. This should have been a simple fix. It could've been so easy to do the right thing but it turned into a fiasco. I went in immediately after the recipients relayed to me that they had the wrong package. I was treated like an idiot and a liar buy the manager. (I have her name but I am being respectful). She would not listen to my issue and basically I just had to leave. All 3 of the intended recipients had to pay AGAIN to have the box they received sent to the correct addressee. I had my daughters then call to help get a refund at the very least and they were also treated with disrespect. The manager said she would speak to her supervisor and get back with me but the only call I got from her was to inform me that she would NOT be speaking with my daughters again and abruptly hung up. My daughters escalated this complaint to the corporate office and spoke with a representative 3 or4 times. He also said he would respond but WE had to continuously call to get updates. He "seemed" sympathetic but eventually caved and did not refund our money even though he said it was UPS store #2382's mistake and acknowledged that the customer service was very poor! From now on, we will ONLY be using the post office or Fed Ex. I don't know how this store is still operating with their terrible customer service, rude employees and ridiculous mistakes and policies. I'm not the only one to complain - check out the other reviews. Tsk tsk tsk. I know this isn't the biggest problem happening today, but to an 80+ year old woman, being treated with fairness and respect would have gone a long way.

This place is a DISGRACE!!!! First, UPS penalizes me for mistakes that THEY made in a shipment from China that kept going back to China! Now, I tried to pick up a package that was delivered yesterday at this location, now run by illiterates who can't read the English language!!!! THEY LOST MY PACKAGE AND DON'T KNOW WHERE IT IS!!!!! A TINY PLACE LIKE THAT, AND THEY CAN'T FIND MY PACKAGE!!! Not only that, this place EXTORTS 10 DOLLARS A PACKAGE from the customers trying to pick up their packages, me included! THIS PLACE IS NOW A DUMP!!!!! Avoid UPS at ****ALL COSTS****!!!!!!! Now I’m out money because the package is lost in their building!!!!! It makes me sick!!!!! This is what happens when they hire the uneducated and illiterate!!!!!!!!! And yet they blame the customers for UPS'S MISTAKES!!!!!!!!! There needs to be a class-action lawsuit against UPS!!!!!!

I have been waiting on these people to send me an email about my refund for a month now and I have not received anything. I paid these people $169 to ship a package next day delivery, and they never shipped the package until two days later, and when I went to the store to speak with the manager, he was not there, he never gave me a call back, until this day the manager has still not given me a call back very unprofessional. I spoke with someone else in the store. She has been constantly running him down about him doing the claim to give me my refund back and he told her he did it but I still have not received an email from them so what does that tell you, he never did it . I am sick of these people taking advantages of me still in my money at the holiday time. I definitely don’t think I will be using the UPS store no time soon they are not guaranteed. If you wanna guarantee, go to FedEx. FedEx is the only credible company and they stand behind it.

THE UPS STORE #861 I went to this location to make copies. The young lady was very rude and unprofessional. She talked to me in a very condescending manner, had poor customer service skills. Was rushing me to make the copies and when I tried to explain to her that I needed a different number for various pages. She started telling me how rude I was so I said I just need you to slow down so I can tell you which ones I need more than one copy. She kept saying smart comments. I reminded her that I was the customer which meant nothing to her so I said never mind give me my papers back and I will go somewhere else. I asked to speak to the manager who heard everything and he seemed uninterested when I asked how to write a review. He claimed there should be some business cards available but there were none and he did not offer to find one. Very disappointed with the very poor customer service and I will Not use this store again! Worth driving out of the way to avoid store #861 on Elmwood!

The UPS STORE 5231 NE Antioch Rd Kansas City, Mo Took packages (open) in to store. Few weeks later received an email from Amazon stating I didn’t send the item back. That I used the right box but sent a totally different item. Contacted UPS store and they said it’s nothing they can do it’s been a month. So I then called headquarters before I could finish saying what happened she said well we can’t pull the cameras anymore they only last two weeks so there’s nothing to do and a supervisor won’t call you back. Really how professional

Live Oak store, horrible scam. Spent 15 minutes on the phone with Amazon business to confirm I was to package and seal my return AS WAS stated in my written return instructions. Store claimed I did this in incorrectly and wanted me to purchase their shipping box/bag. Normally this wouldn’t be a big deal but this was just another DISHONEST BUSINESS OWNER/MANAGER trying to make a quick buck. He was reported to Amazon for deceptive business practices.

DO NOT USE 1440 Coral Ridge Dr, Coral Springs, FL 33071 ... I have a box paid in full for a year; I want to keep it but move to a new location as I bought a new home north. I was told you can cancel if you want but no refunds. I explained I did not want to cancel or want a refund. I would just like to transfer my service as I was sure they would want to sell the box to the next person....So, long story short, I do not need the box at this location. I paid $375 for it but will now have to go to another UPS location to pay another $375. Each store is a franchise but there should be some concessions made for yearly box holders. Just use FedEx and post office boxes. If you need to use UPS, just avoid this particular location. The new owner is very rude to customers. The last time, he was arguing with an old lady over a label ... ridiculous. UPS should be embarrassed!!!!

As many, I work remotely and needed an affidavit notarized that validates my signature. I made an appointment but was refused notarization when I visited the location. Their reasoning was I could not show them the contents of a CONFIDENTIAL REPORT. They are not validating the accuracy of the confidential report, but just that my signature is the one attached to the affidavit. I'm under a contract that prohibits me sharing confidential report contents until it is a public document; they didn't care. I should mention they have notarized similar documents at this location more than 20 times in the past as I have done this type of work since 2006. Sometimes a little control in the wrong hands leads to disruption for others just trying to get their job done. This is NOT the place for businesses to get assistance. I will find another business partner. This location is in Raytown Missouri.