Locations ChipotleReviews of locations.chipotle.com

Stop serving burnt chicken, and next time I get burnt chicken in my order I will be returning the bowl.

The 1 in Jacksonville FL is by far the worst the store is cold dreary & gloomy always looks dirty n nasty the staff is full of Lil girls from the projects with wigs & baby hairs to the eyebrows & very nasty attitude there is NEVER A MOD

Rude management, overcharged, and terrible experience — never again. I went to Chipotle and had a truly upsetting experience. I ordered a veggie taco and kindly asked for my guacamole on the side so I could reheat the taco without warming the guac. Instead of accommodating or explaining anything, the manager rudely scolded me in front of the staff and removed not only the guacamole but also the salsa and sour cream from my order — without asking. To make things worse, I was overcharged for chips and guacamole, which I had earned for free through the Chipotle app. When I brought this up, she refused to fix it. I asked to speak with the manager, and she said she was the manager. Another employee said he was the assistant manager but ultimately “answers to her.” The whole exchange was uncomfortable, embarrassing, and unprofessional. I contacted Chipotle headquarters to report the situation — including that the beans, rice, and veggies were not cooked properly — and I received no response. No apology. No refund. Nothing. As a longtime customer, I’m beyond disappointed. I won’t be returning. This kind of treatment is how you lose loyal customers.

The chipotle on St Martin’s Lane, London, United Kingdom serve the smallest portions ever so I have to keep asking the staff to supply what I pay for. This is why I stopped going to Chipotle, absolutely appalling.

I went to the location at 4751 S Broadway Ave Tyler, TX 75703. I ordered a chicken quesadia and the gal behind the counter told me they didn't carry this item. I mentioned to her I ordered this for years. I was told that I had to order it online. The manager came up to me and blamed tik Tok the app. I went online hit in the 75703 zip code. After waiting finally discovered it was at a different Chipotle. The manager was smiling and said "oh you have to go up the street." it was a 15 minute drive. If Tik Tok really the reason I cannot order something I have ordered for years. I would think if something like that happened they would try to make up for it - let us get your order here and we will cancel it. Smiling when a customer is with his kids in a mockery way... I love the food here but not a way to treat a customer. I will continue to eat as I like the food but hope the customer service improves.