LoanCareReviews of loancareservicing.com

The worst loan servicing company in the business. My mortgage was sold to them from Rocket Mortgage, and they have been a nightmare from the start. Anytime you call them, they make sure you know that they are "debt collectors" and they will do whatever they need to do to collect a debt. Pffffttt...they are my mortgage lender - I don't need to be treated like I am delinquent customer. They treat everyone like they are just a line of credit that they need to collect on. In 5 years, I accidentally underpaid my mortgage bill by $253 in one month. I got a notice from them notifying me that my bill was past due 3 weeks later. I paid the full balance plus past due on my next month's payment - they reported me to the credit agency for being past due. JERKS! 1 time in 5 years - slight underpayment by mistake - they are cut throat!

These people are criminals as they keep trying to go into a bank account that they know doesn't exist and keep charging me NSF'S even know I havpe paid them. They asked for a letter to confirm my account was closed due to frauds which I obliged and they continue to try to get access to this closed account. My bank is investigating these known criminals. If anyone is experiencing the same from these criminals, please let's put a stop to thier criminal acts now. They want my new banking information which I refuse to give them.

Horribly incompetent. They "lost" my July payment, and I had to do all the legwork to track it down, cancel the check, wire a new payment, and pay for the wiring fee. Their app is useless, and their website is awful. It makes you log in at least twice, and is up maybe 20% of the time. I've been extremely "underwhelmed" since they took my mortgage over in June. Good news is, they can't get any worse, and can only improve. Caveat Emptor!

It’s a big SCAM telling me I was approved for $10,000 but had to pay $1080 in surety bond. It’s Crap if you ever asked to pay upfront for a loan. Stay away from this SCAM company

In 30 years of buying and selling houses, this is without a doubt the worst mortgage company that I have ever had the misfortune of dealing with now that my original loan was sold to them. Avoid at all costs if you are able to.

Terrible customer service. Repeatedly told my loan modification was approved and in the final stages. Now I'm told I need to re-fill out paper work. This has been going on since 3/22, Requested a payoff which has vague descriptions like fees but doesn't break them down. Their "Office of the Customer" doesn't answer the phone and never calls back. Had to use the services of the BBB who got the ball rolling. Worst company to deal with.

Avoid this crooked company! I asked for mortgage assistance for 1 month and they refused and threatened me in Court if I'm late by 1 minute.

I didnt sign up for loancare but I will be selling my house now because my loan was sold to them. Terrible company removed me from auto pay and took 2 weeks to send me anything . Now despite them saying i shouldnt get late fees or negative credit reporting they are sending me letters saying I owe late fees! Congratulations I will be selling out before summer!