LoanCareReviews of loancareservicing.com

lack of payment options - I was told I could walk in and make a payment at my bank I opened the loan with. False. I was told I can make a payment over the phone. False - I would have to give them my personal backing account information they already have on file all over again. The only other option is to log in online. I don't have internet. I live 40 minets from town where I go to a library if I need internet. First Federal Bank did not warn me before the closing that they use such a customer poor company. Had I known #FirstFederalBank used LoanCare I would not have used them for my home loan.

If I could rate them zero stars I would. This is a horrible co. I have an FHA loan which means I'm required to have an escrow acct. Only my mortgage co. (LoanCare) has access to the escrow acct. I got a letter from LoanCare in Nov. saying my insurance was cancelled. I called them & they said the Mortgagee Clause needed updating so they put me on hold & called Liberty Mutual. Then came back a few minutes later & said it was fixed. I thought it was taken care of but in Jan. I got another letter saying my insurance cancelled. I called Liberty Mutual & was told LoanCare had not paid them. I called LoanCare & they said they were never billed. However, LM told me they billed LoanCare 3 times since Sept. & informed them the bill was due in Nov. when the mortgagee clause was updated. Because of the lapse in coverage LM ended up not being able to re-write my policy. I had to get PA forceplace insurance. LoanCare is now saying I owe them $500+ for the months the property did not have insurance when THEY were supposed to pay it. I reported this to both the BBB & CFPB. So much for being protected. LoanCare is a predatory lender. While all of this is going on with the insurance, my mortgage payment is one month behind and they have already sent me a loss mitigation packet, a foreclosure notice, and had an inspector come out to confirm if I live in my home, or not. It is excessive and intimidating. All a bit much for one missed payment.

LoanCare's website and payment center is terrible. It seems they've entrusted the processing to a company called Haven, which seems to be a very amateur tech company. For those who have mortgages with them, they are stuck trying to utilize a system that only works properly half the time, if that. I really wish LoanCare would use a serious platform so their customers can feel secure in making payments to them. It's really unfortunate...

Probably the worse company I have ever dealt with from a customer service standpoint. They don't adhere to simple laws and the customer service is a complete loop with nothing ever getting resolved.

They sent an email stating tax statement available online. The tax statement from 2022 is online. I've called and sent emails. Still no tax statement

The worst mortgage company ever. They make every simple difficult and lack understanding.

If I could give a negative score I would. This is the WORST company I have ever dealt with. They do not work with their customers. I have called many many times and I always get a different person, one worse than the last, if that is even possible. These people do not know what they are doing.

Prior to this disgusting exp. anyone can check I have NEVER had a problem with any paying of my mortgage until Loancare zoomed in and turned my life around! NEVER before have I experienced such disrespect from a company I NEVER signed up with but now have to endure the stress every day re: my mortgage payment. Am still in shock re last several months re the mortgage. I intend to get legal help after this months pay (3 mnths worth of mortgage) Today Loancare clled asking if I was going to pay?) WHY? the cut off time is 9/5/23! Anxious to take over my home?