Bryan S.
Extremely Disappointing Brokerage Experience with LoadMaster Group Inc.
I arranged transportation through LoadMaster Group Inc. for a 2013 Doosan P185 air compressor purchased at auction in Lebanon, Ohio, for delivery to Dickinson, North Dakota. Unfortunately, what should have been a straightforward shipment became an extremely stressful experience due to missed commitments, poor coordination, and uncertainty regarding carrier assignments and payment. My experience with LoadMaster Group Inc.: I booked transportation for $2,166 and paid the required 20% deposit of $433.20. From the beginning, there were communication problems, including difficulties receiving the agreement and requested information by email and text. I had to make repeated calls to get the paperwork completed. On October 16, I explicitly notified LoadMaster in writing that my compressor MUST be loaded and removed from the auction facility no later than 4:00 p.m. Eastern Time on October 20. I also provided the auction company's written notice explaining the consequences of missing that deadline. I was repeatedly assured that pickup would occur as required. On October 20, I was told a driver was approximately 2–3 hours away. Later that afternoon, I learned that LoadMaster was still searching for a driver. The explanation eventually provided was that the original carrier had suffered a mechanical breakdown. The situation became especially concerning because the auction company was leaving the property, the gates would remain unlocked, and my equipment would no longer be secured. Despite numerous emails and telephone calls, LoadMaster was unable to provide a confirmed replacement carrier until October 21. The auction representative graciously extended the pickup opportunity until approximately 2:00 p.m., but even then, there were communication difficulties getting the driver to the correct location and locating the equipment. I spent considerable time personally coordinating with the auction company, providing multiple contact numbers, forwarding documentation, and helping facilitate a pickup that I had contracted LoadMaster to arrange. Another concern involved carrier payment. After transportation was finally arranged, the driver expressed uncertainty about receiving compensation. The broker's payment instructions also required clarification. I ultimately paid the driver directly through Venmo because I wanted to ensure she received the money she earned. To LoadMaster's credit, Kay continued responding to my emails, acknowledged the missed deadline and escalated my concerns to management. However, the overall brokerage experience was frustrating, stressful, and fell well short of my expectations.