LL Medico Reviews | Read Customer Reviews of llmedico.com

LL MedicoReviews of llmedico.com

4.7636 reviews
Health Equipment
200 West Butler Pike, Box 3334, Ambler, Pennsylvania

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LL Medico

About LL Medico

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products.We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.

LL Medico (llmedico.com) has 636 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: llmedico.com
Website: llmedico.com
Category: Health Equipment
Location: Ambler, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LL Medico reviews

Showing 25 reviews with 1 star · Clear filters

robert L.
Aug 10, 2026
you send my pads with USPS have to go…
you send my pads with USPS have to go one mile to pick it up they do not deliver to my house
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francis L.
Aug 3, 2026
you did not use fed x like i ask i…
you did not use fed x like i ask i put a order in friday it should been in my hands bye this sunday and i did not get them so i have writing a letter to bbb and i in form them on what going on and i also told them that you all do not want to pick up your phone or talk to anyone on line
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Josh N.
Jul 7, 2026
I never got my purchased item
I never got my purchased item
Response from LL MedicoJul 15, 2026
Hi Josh. We apologize for the delay with getting you your product. It does look like we were able to get this resolved and delivered for you since this review. We would appreciate a second chance because this is not the normal for our company! Please feel free to reach out to us via email at [email protected] or give us a call at 855 422 4556 if you have any other questions or concerns. We appreciate your patience and understanding. Have a wonderful day!
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Jovita W.
Jul 6, 2026
I haven’t received an update on my…
I haven’t received an update on my order and when this happened before it took 2 weeks for your company to notify me that the item was out of stock. I would like to get an update immediately.
Response from LL MedicoJul 6, 2026
Hi Jovita. I'm not sure which order you are referring to that took us 2 weeks to notify you. I see an order in March that you placed on the 26th where the product was out of stock. I then see notes in our system that we sent you an out of stock email the following day. For your most recent order, you placed it on July 3rd which is considered a national holiday this year due to the 4th falling on a Saturday. All warehouses and shipping companies were closed. Your order will ship out today. Thank you and if you have any additional questions or concerns, please reach out to us at [email protected].
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Rick M.
Jun 25, 2026
Confidentiality
My order was delivered as expected to my home which I wanted. The box had advertising all over for the brand of diaper I ordered and I was shocked!!!
Response from LL MedicoJun 25, 2026
Hi Rick. I'm sorry to hear you were disappointed in the lack of discreetness. Unfortunately, we can't guarantee that every shipment will be discreet. Some products are shipped in the original boxes, and some manufacturers still print their branding on the boxes. Fortunately, we are seeing a move away from manufacturers using their branding on the case boxes and this has helped. I will also check with the warehouse to see why the branding wasn't covered up as we usually will take care of that as well. I apologize again for the lack of discreetness, and we will strive to do better next time. Thank you, Alex Owner, LL Medico
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Laura S.
Jun 20, 2026
Appalling Lack of Customer Service
LL Medico delivered my two packages to the wrong address. I immediately sent them an email, but have not heard a word in days. Meanwhile, my inbox is flooded daily with emails advertising their products and one telling me I’ve earned 30 cents due to my purchase. The lack of customer service is appalling for any retailer, but more egregious for this company, because LL Medico presents itself as a small business that values their customers.
Response from LL MedicoJun 20, 2026
Hello Laura. We delivered the packages to the address that was given during checkout. We then replied to your message Friday morning at 9:19 AM (our customer service opens at 9:00 AM and you sent your email at 4:09 AM). If you have any additional questions, please respond to our email that we replied to you. Thanks, Alex.
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Stephen
Jun 18, 2026
I place my order Friday and received an…
I place my order Friday and received an email stating they were preparing my order. Come Tuesday I still had not received an update and it was still showing on website they were preparing my order. I called them and was informed they did not receive my order until after hours on Friday so it was not processed till Monday and was shipping later today. Come today (Thursday) I still had not received an update so I called back and was informed that it shipped Monday. I informed them that on Tuesday I they stated it was not shipped yet but ship later that day but now they are saying it shipped Monday. There response was it was just an error but it shipped Monday and she would get me the tracking number. I just received the tracking number this afternoon (Thursday) and according to UPS it has not been picked up yet so it has not been put in their system for tracking yet. They intentionally misinformed me not once but 2 times. I will never be using this company again. All they had to do was be up front and honest and they were not, they were deceptive. NOT a good company.
Response from LL MedicoJun 26, 2026
We apologize for the delay in your order. We've had a few issues with staffing at one of our warehouses so some orders were falling behind. That's no excuse but I just wanted to be truthful. I hope we can do better for you next time. Thanks.
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MK
Apr 28, 2026
No quality, Online false representation.
I ordered the Attends Maximum absorbency and was I in for a surprise, the Attends arrived repackaged, so you really do not know if you are getting what you ordered. I learned that the order received was certainly was not the attends online. The absorbency is no where near maximum, tried wearing two pull on and it still broke through. Please do not order the attends maximum absorbency, stay away; certainly a false representation of the online product. Will rate as half of a star.
Response from LL MedicoMay 2, 2026
Hi there, thank you for sharing your feedback. We take claims of "repackaged" goods very seriously, as this goes against our strict quality control standards. All products are shipped in original manufacturer packaging to ensure hygiene and authenticity. We have searched our recent records and are unable to find an order matching your description or name. We would like to investigate this immediately to see if there was a logistics error or if your order was fulfilled by an unauthorized party. Please contact us directly at [email protected] or 855-422-4556 with your order number so we can make this right for you.
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