Lucy G.
Llenu have only partially refunded me…
Llenu have only partially refunded me for a parcel of clothes that was never delivered to me. Evri (Hermes) said they incorrectly labelled the parcel as the wrong size (letterbox sized instead of large) so they returned it to sender. Evri admit they should have just brought it back to the depot to be relabelled but they said I need to take it up with Llenu, who won't give me a full refund and are based in Hong Kong, so they really don't care about my money they are withholding. Have taken up with credit card company who are thankfully being brilliant but Llenu are thieves.


