J H.
Misleading website + terrible customer services
I ordered a new wheel for my car and the pictures for the wheel on LKQ's website included the tire, which then did not come (only the rim). I called customer service and they refused to acknowledge that the pictures are misleading and told me that "we don't sell tires" over and over. I then had to pay to send the rim back as well as absorb the cost of their original shipping. So I paid them $100 to send me something that they refused to acknowledge was NOT what thought I was buying (i.e., what's on the website) and the customer service was downright passive-aggressively rude and unwilling to hear me. It then took them an entire week to acknowledge that the center had received the rim when I sent it back, even though I gave them USPS tracking #s that proved that it had, in fact, arrived. I would NEVER work with this company, period. Terrible customer service, refusal to take ownership for misunderstandings of their own making, and multiple delays in communication.
