Impericon UKReviews of liveyourmusic.com

Extremely disappointing I have never suffered such a poor customer service such as this, understandably their are postal strikes but to have no communication is beneath poor!!! Plus the order arrived late in the first place. Other than chaser emails I have not had one response by way of an update as I need to return my order I have left x2 voicemails and better still phoned again on Friday 16th of December on 4 occasions to just receive a recorded message!! On your 0330 333 00 80 (UK customers only) Totally ignored like many customers on here YET Impericon are quite happy to take our money in the first place. I get this,,,,,,,,,,,,, , "Thank you for your email. We will respond to you as soon as possible. We´re aiming to deal with your inquiry within 48 hours" It has now gone well beyond 48 hours unless i am a timelord? Do you actually have a customer service?. who work between 08.00am – 5.00pm from Monday to Friday. I would appreciate a correspondence back on the emails wasted phone calls and chasers i have sent to you my customer order reference is 1700617169-1 can you confirm what the UK address is to return my item? and how? surely it cant be so difficult? and all of this could have been avoided? Get it together Impericon and you may just restore customer confidence

I've previously had good experience with impericon but not sure what is happening at the moment this has been a nightmare - Ordered in October - Delivered in November - Contacted them for a returns form (you have to pay for postage on returns from UK, ok no problem) - No response from 2 emails, 2 contact forms, a voice message and tweets in nearly a month - Approaching the end of a returns window with no sign that they will respond - Now received a demand from FedEx to pay Duty & Tax despite Impericon's website saying you don't pay these fees on UK orders Out of pocket because I can't return the items for a refund and now being asked to pay FedEx, just awful customer service.

I have ordered backpack at 20/07 till this day nothing came over. 2 emails sent and no response, phone number doesn't work. Avoid!!!

Awful. Avoid. And the cherry ontop is the extortionate shipping fees. Rediculous

Don't bother with this outfit, my order was cancelled, due to Brexit and the item price. Spend your money elsewhere.

They have no customer service and therefore when you send something back you don’t get refunded. I have waited over a month for a refund and nothing. No one comes back to you on email and their phone just rings out for 5 minutes and then goes dead. PayPal said to me they think they’ve gone into administration so please don’t order off of them. Hope this helps someone else not to make the mistake I did.

Sent a parcel back to them which they received back over a month ago , no refund after 10 days emailed them and they said they would refund it ASAP still no refund 7 days later emailed again , again was told they would sort is ASAP still no refund emailed again and they said they can’t refund me until I tell them what I had returned , even tho they had received my return label I emailed and told them what I had returned , still no refund and now they are ignoring all my emails and customer service is never answered you just eventually get cut off , will never buy from them again , can’t be trusted and they still have my money !!

The returns department is a joke. I returned a package, expecting a refund to be processed within 7 days (as per their website information). After 10 days, I got in touch and was told that the returns department would be processing my return asap. After a week, still no refund, so I contact them again and discover they have sent out another parcel. I explained I did not want a replacement and had not specified anything I wanted replacing. They said they could not refund my money until the new parcel had been returned. Nearly a month after returning the original parcel, I have yet to receive the replacement parcel and therefore am unable to get a refund. In the meantime I am overdue on credit card payments due to their ineptitude.