LivePersonReviews of liveperson.com

Our LP customer success team of Safeer Islam and Brendan McNerney are very helpful and responsive. I have also recently had some live chat support sessions that were very helpful. My only real issue is with the reporting. I would like to be able to create and schedule my own reports. The Predefined Grids are useless if you ask me. They have no filtering capabilities and the results do not seem to match up to my other reports. I recently took a good look at the Performance Messaging Agent Grid and this was the feedback I provided to Safeer - 1) The Performance Messaging Agent Grid – I only see Monthly and Daily options. Is there any way to get this weekly? (Daily would work once we had the API set up to go directly to Medallia, but would be tedious if manual daily uploads to Medallia were required) If I have to choose one option I would have to say daily so that we can start monitoring from the start. 2) The Performance Messaging Agent Grid pulls in all groups and all skills for all agents – 1) whether they had activity or not (a lot of blanks) and 2) even though the title of the grid would lead you to believe that is just reports on Messaging activity I see that it still includes Ram’s team who is in the Main Group and on Chat. Can we filter for a specific group (Webcare Messaging) or at least only for groups that are set up for Messaging? 3) The agent is listed with ALL skills whether they are assigned to them or not and even if they did not have any activity.

Safeer does well for us and has become the face of live person for our team. I'm happy with the service and responsiveness we receive.

Our contact at Live Engage is always responsive

The platform, itself, is top-notch. Overall, LivePerson has been an invaluable tool in our digital consumer care team's toolbox. The Pro's: - A breadth of useful features and tools within the dashboard - User-friendly navigation - The ability to pull reports - Constant introduction of new tools and features - Can handle a large volume of interactions - A dedicated support team The Con's: - More detailed/complex reports are difficult to pull - Reporting navigation can be difficult - Beta features have poor support

Speaking for only myself, I have been very impressed by the quality of engagement and support that that LivePerson team has provided me. I have also been impressed by their commitment to continuous improvement through the rollout of new features as well as willingness to listen to our needs for future needs or custom functionalities. My only concerns are that the transition between the old and new features has sometimes been rocky and the knowledge base (which is generally very helpful) is sometimes out of data or incomplete, as well as somewhat difficult to search. 4/5 stars.

I like your services but it's too expensive and your application on iOS could do with some help.

Don't know what I'd do without it! It's changed me for the better. Great advice and information.

I like the idea that you can get help whenever you want, I think it's kinda expensive