LivePersonReviews of liveperson.com

Can't even get a webchat system functioning. Constantly resetting mid-conversations. Notification sounds for nothing (or messaged not being received!). A literal pain to use.

Umuligt at opsige. Jeg har forgæves forsøgt at opsige vores account i over en uge. Jeg har chattet med botter, send emails, ventet på eksperter og nu looper de mine chats med standart svar. Jeg har efterspurgt vores accountmanager hvilket jeg heller ikke får et svar på. Det er et kæmpe scam, når man ikke længere vil være deres kunde

I actually wish there was a zero stars options. I've tried to reach my "account manager" numerous times this year to PAY THEM MORE MONEY and upgrade my account but no one ever gets back to me. They claim no one in the company has a phones if you ask to speak with someone. Now I just want to cancel but I can't even do that because the "account manager" needs to do it. If you are a manager at liveperson please do something about this. Now I just have to contact my credit card company to stop payments to you because there is no other option.

Liveperson are fantastic at chasing invoices, and that's about it. Repeatedly have asked questions about our contract, with no response. Currently have been without a properly functioning system for 6 days - someone is either out of the office, in a different country, or apparently too important to talk to me about it. Love this excerpt from Liveperson's "Values": "We are accountable. Period. We see our work through, prioritize appropriately, act resiliently, and even say “No” when we need to. As individuals, we’re empowered to take charge and become leaders at every stage." Looks like they've absolutely nailed the "No" aspect of their aftercare. Shop around!

Was forced into taking up a contract, after they took our livechat function down, without any pre-warning. The account manager did not explain the new contract correctly. We cancelled 10 days after signing. Billing confirmed the cancellation, however decided to charge us for the months we did not have access to the site, the account manager decided the terms of the contract were binding for 12 months, even though billing confirmed the contract had been cancelled. Numerous emails sent to the account manager, the legal team, billing, but all failed to respond or confirm cancellation. The account manager is still adamant the contract is still valid. It is evident he is simply interested in the sale as appose to customer service and on-boarding us in a fair and proper manner. We had been clients of Liveperson for many many years, not anymore.

Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.

They advertise Voice To SMS but its nowhere on the site. Everything's Automated so there's no way to reach an actual person. I wasted two hours trying to play with their platform today and I am not impressed. Companies like this advertise something, real you in, waste your time and then don't give you what you actually wanted.

Customer support has been abysmal. I have: tier 3 # 01102504 which has been open for well over a week with no response from anyone tier 2 # 01104687 opened and said would be fixed in a day. now i keep getting messages, after a week, that you are trying to close it because I haven't responded. I have responded to every email! I also posted error messages I'm receiving into the ticket comments. At this point I am in limbo, cannot create any messaging engagements, or edit any of the current chat engagements we deployed because messaging doesn't work. We are ready to abandon the product. For a company that sells customer service solutions, this is a pretty bad look. Jim