Outlaw Soaps, IncReviews of liveoutlaw.com

They charged my credit card for an order I didn't make. They said they refunded the card but now I go to pay my bill and its still on there. If they can charge me instantly then they can refund me instantly. That's all besides the fact that the shipping has doubled all the sudden. And I keep getting emails saying I have earned discounts but can't ever get a discount code. I love the body wash but I believe this company is unprofessional. I canceled my subscription box because they kept sending me a bunch of body wash that smelled like trees or grass and not any fire in the hole or cursed cowboy just a bunch of stupid stuff. Thats not very outlaw!

Early in the start of this company, the customer service and attention to detail was spot on! In recent years, they obviously got too big for their britches so to speak, taking weeks to ship, unanswered calls/emails etc. At first they seemed so genuine about listening to what their customers were requesting. One of those products was a fragrance "Hair of the Dog" which so many begged for more once an overpriced tiny $30 sample (I mean 3 sprays worth). Rather than give the customer what was poplular, they went off on a tangent of "Oh you want this?, well how bout candles instead?" They ran in 50 different directions with candles, selling cheap plastic chickens, lip balms; all the while pulling popular products down, even at one time pulling all deodorants down. Then the obvious came, sales were obviously lacking given their lack of moral compass to the customers needs and did they back up and correct their ways? No, they whined about how they were hurting as a small business.... Now all one sees in their newsletters is boo hoo, we're going under, please buy more.... Slower shipping times, smaller product for more money, packages sent by media mail taking a month to recieve (just to cut corners) is NOT the way to keep your customers loyal.... Sadly, they truly live up to the name outlaw by trying to take more than give.....

Bought the beard oil and cologne both in Blazing Saddles. Both were great at first but the scent faded quickly. Used to use the cologne once a day, now it’s a very faint scent. Same with the beard oil. Tried emailing Outlaw three separate times. Got absolutely no response. Definitely would not recommend or purchase again.

I had a bundle shipped over to the UK, as I had heard so many great things about this brand and was really excited to find, what I thought would be, innovative and unique premium mens grooming products. Items were shipped on the same day of order (10th Dec), was super impressed by the efficient ordering and dispatch process by the company, sadly UPS let them down and the items weren't received til the 11th Jan, for around £60 it was a very expensive postage price. When I opened the package, the stench of what I can only describe as burning tyres with a sickly almond scent undertone over took the room - it was STRONG! The most powerful scent of any grooming products I have ever owned!!! I thought the smell might reduce after a few minutes, since the items were packed in the little box for so long, so I left the box, open, in my bedroom and went about my day. Sometime in the early evening, I came home and was immediately hit by a waft of old smoke, burnt diesel smell with that hint of almonds - the smell from the package had wafted about the house, as I reach the upstairs the smell was nauseating - after a few minutes of opening all of the windows I had to remove the package to the outside of my house, under the shelter - it was that strong! That evening the smell took ages to waft away in the house and I was left with a migraine and nausea but even in the Jan icy air, my front door area smelt of the products! Outside you could smell the box!! The following day the scent had calmed down enough for my son to dig out the bits from the box. Sadly, the soaps all smelt very similar but from what he could tell, the Fire in the Hole soap was where the main burning smell was originating - perhaps we had a bad batch?? Or perhaps it was just this one soap that overpowers the rest?? I ordered 3 packs of the milled sample sets (they were supposed to be stocking fillers) and the Care Package set, so there was a lot of the Fire In The Hole soaps and bits. The only item that smelt a tiny bit different was the Calamity Jane natural deodorant, which my son loves, but to me, it still has an undercurrent scent of sweet almonds. The reviews are usually excellent so I do wonder if we did have a bit of a bad soap batch, or perhaps the was a mixing error with the scent in the soap we received? I really, really, wanted to adore these products, the packaging, the branding, the whole concept of the items is absolutely amazing - theres nothing else like it on the market and I didnt mind spending a lot because I thought it would be premium, cant get enough of that scent, products. Sadly, its not for me but I do wish you success with your business, its really personal and thoughtful. And I do love the little chicken!

The website is broken so I cannot self help. When you call no one answers and sends you to website and email. Email worked very well.

Bought the sample pack of solid cologne. First box did not arrive, second shipment did. Not really impressed with the scents...just not something I would wear. Sorry.