Outlaw Soaps, IncExciting sundries for adventurous people.
Outlaw Soaps, Inc (liveoutlaw.com) has 295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Nick A.
Smells good for a very short time, soap also drys skin horribly bad,
Response from Outlaw Soaps, IncJul 2, 2021
Howdy Nick! Thank you for taking the time to leave your honest feedback about the soap. We are sorry it wasn't your cup of tea but thanks for giving it a shot. Please shoot us an email at [email protected] so we can get you all fixed up.
Chris S.
I think I got three soaps and a little bonus soap too, and honestly I could not tell the difference in cents , they all smelled exactly the same, and the sent was like a new leather couch , I don’t know anyone who wants to smell like that , but I will have to say the soap lathered up good and I could smell the bar from about six feet away, to be honest I threw all of them in the trash
Response from Outlaw Soaps, IncApr 8, 2021
Howdy Chris! Thank you for taking the time to leave your honest feedback about the soap. We are sorry it wasn't your cup of tea but thanks for giving it a shot. Please shoot us an email at [email protected] so we can get you all fixed up.
Sue W.
The chemical smell was overpowering. We threw the whole order away. I would not recommend your product to my worst enemy
Response from Outlaw Soaps, IncApr 1, 2021
Howdy Sue. I'm sorry to hear that our products weren't your cup of tea. Thank you for giving us a shot. Please shoot us an email at [email protected] so we can get you fixed up.
Anthony I.
I never received the items I ordered. They sent me a single bar of sample soap when I ordered the full sample pack. I’ve called, emailed multiple times and commented on Facebook and have had zero response from the company. I do not recommend and will never place an order again.
Response from Outlaw Soaps, IncFeb 2, 2021
We're so sorry for the uncustomary delay in our response, and for the incorrect product being sent to you. We have been down a few Outlaws, and are thankfully getting all caught up now. Please check your email. We were able to expedite you a replacement order yesterday. Again, we do apologize for the inconvenience. Thank you very much for your patience.
Dennis F.
The soaps are great! Love the scents but the customer service is non existent! I placed an order for a Christmas gift and it never arrived. Tracking said it was delivered but nothing on my porch or mailbox. Sent over 6 emails to them with zero response! Still getting the automated emails wanting me to buy but absolutely nothing from a real human. Disappointing!
Response from Outlaw Soaps, IncJan 28, 2021
Thanks for reaching out to us Dennis. I'm so sorry that your order didn't arrive. We were down to one customer service rep over the holidays so we fell a bit behind. I do see that one of our reps got you taken care of. If you need anything else, please shoot us an email at [email protected] so we can get you fixed up.
Anthony
What I will say is marketing on all your soaps is fantastic! Specifically fire in the hole is what this review is for. I wanted to love this soap. Based on its marketing I was expecting a wonderful pungent smack in the face. While the soap does smell pleasant, it’s not reminiscent of gunpowder, whisky, fire and bacon. Deeper and more importantly, after washing my face with the soap I noticed a mild burning sensation. Having no known allergy and using a similar style soap this was alarming. I’d be willing to try another soap but at the price point, it’s not worth my risk.
Response from Outlaw Soaps, IncJan 21, 2021
So sorry to hear but we sure do appreciate you taking time to leave feedback! We would love to help out with a replacement product or a refund. Please email us at [email protected] and we'll getcha squared.
Eric P.
Ordered items, shipped them to wrong address. Emailed their customer service three times, tried calling to only get an answering machine. Left message, still zero response. Abhorrent way to conduct business.
Response from Outlaw Soaps, IncJan 27, 2021
So glad you took the time to leave feedback. We are terribly behind in responses and resolutions due to setbacks in December directly related to the pandemic. We are feverishly solving all of your inquiries now and greatly appreciate your patience and kindness during a truly challenging time.
Stephanie L.
Have not even received it yet. Takes to long to ship!
Response from Outlaw Soaps, IncNov 2, 2020
We am sorry to hear that you have not received your order yet. If you can reach out to us at [email protected] we would be happy to unite you with your order.
