DAVID W.
Sucked the life out if me and wasted my…
Sucked the life out if me and wasted my time
LiveNotary provides remote online notarizations to individuals and businesses.
LiveNotary (livenotary.com) has 73 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Legal Service Providers · New York, New York
Excellent
Legal Service Providers · New York, New York
Excellent

Legal Service Providers · Jackson Heights, New York
Excellent

Legal Service Providers · Brooklyn, New York
Excellent
Showing 9 reviews with 1 star · Clear filters
DAVID W.
Sucked the life out if me and wasted my time
Jonathan P.
The system needs some work. I had to pay for two documents to get my one.
customer
The program kept freezing and we were not able to complete our session
Response from LiveNotaryMay 27, 2021
Hi William, Thank you for your feedback! We sincerely apologize for the inconvenience you had in getting your document notarized. As a software provider, this is not the kind of experience we want to give our customers and know that we are working on improving our platform everyday. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team
Jennifer S.
I had used this service a a few times in the past and it was great, but the last 2 times it was if there were not enough notaries online. Have been waiting several minutes with the screen saying "Connecting" and "Waiting for Agent". Even the live chat support took a few minutes to respond. And when they finally did respond, I was told "So sorry we currently do not have available notaries to perform notarization services". !?!? Then why did you let me put in all my info and wait 5 minutes in a queue? Last time it took almost 15 minutes to get someone connected. This is totally unacceptable, I will not be using them against and will not recommend this service to anyone else every again.
Response from LiveNotaryMay 27, 2021
Hi Jennifer, Thank you for your feedback! We sincerely apologize for the inconvenience you had in getting your document notarized. As a software provider, this is not the kind of experience we want to give our customers and know that we are working on improving our platform everyday. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team
farid A.
very bad interface not user-friendly
Response from LiveNotaryMay 27, 2021
Hi Farid, Thank you for your feedback! We sincerely apologize for the inconvenience you had in using our platform. As a software provider, this is not the kind of experience we want to give our customers, and know that we are working on improving our platform everyday. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team
customer
Would never recommend
Response from LiveNotaryMay 27, 2021
Hi Marylou, Thank you for your feedback! We sincerely apologize for the inconvenience you had in getting your document notarized. As a software provider, this is not the kind of experience we want to give our customers and know that we are working on improving our platform everyday. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team
customer
Super unprofessional took 1 1/2 hours to sign on document. They weren’t ready and couldn’t explain much at all.
Response from LiveNotaryMar 11, 2021
Hi there, Thank you for your feedback. We sincerely apologize for the inconvenience you had in getting your document notarized. Please note that this review is for the platform, not directly to the user/notary. As a software provider, this is not the kind of experience we want to give our customers. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team
customer
I had a document notarized and it was not accepted by the state of IOWA as valid. I wasted $25.00 and now have a document notarized that goes in the trash. This was for a business and now I have to pay again, to get the document re-notarized!!
Response from LiveNotaryMar 11, 2021
Hi there, Thank you for your feedback. Please note that this review is for the platform, not directly to the user/notary. It is also important to contact your recipient to confirm that they are accepting documents done through electronic notarization prior to the notary completing your call. I hope you will kindly reconsider the 1-star rating. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team