Everett
I had to call in a total of 7 times to…
I had to call in a total of 7 times to get one document notarized, and once it was finalized and paid for, the website refused to let me download it as it wanted me to pay for the document again.
Response from LiveNotaryJan 5, 2021
Hi Everett, Thanks for your feedback. We sincerely apologize for the inconvenience you had in getting your document notarized. This is not the kind of experience we want to give our customers. Though our platform is pretty new and should not be an excuse, know that we are doing our very best to make it accessible as smooth as possible. Glad that our Engineering Team was able to fix the issue right away and you should be able to access the document. I hope you will kindly reconsider the 1-star rating and we'll truly appreciate that. We appreciate any and all feedback as this will help us improve our service. Best, LiveNotary Team