LiveChat Reviews | Read Customer Reviews of livechatinc.com

LiveChat Reviews | Read Customer Reviews of livechatinc.com

LiveChat reviews

Showing 45 reviews with 1 star · Clear filters

InPost
May 20, 2024
What is this cmn on!?
It is impossible to speak with someone through this chat!! I have been trying for a week and stayed in waiting for more than 1.5hr!!!!! From customer experience prospective, please improve this app and maybe consider that is not ready for being in use!!!!!!!!
Response from LiveChatMay 28, 2024
Sorry to hear about the trouble you had with the chat feature on our customer's website. We totally understand how frustrating long wait times can be. It's important to note that we don't actually manage the chat system for our customers or customize their experience with it. Response times can vary, with some chats being answered in seconds and others being left open for you to leave a message, with the intention of getting back to you after a certain amount of time. We hope you were eventually able to get your issue sorted with the company you were trying to reach.
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Adam G.
May 7, 2024
Refuses any refund no matter the reason
I logged into my account to cancel or downgrade. The cancelation was not pro-rated so I decided to try and downgrade to a cheaper account for a few months. The chat agent said I had to resubscribe. I did this and clicked the wrong button and paid for 12 months. I immediately changed this to one-month billing. The chat agent refused to offer a refund. I am filing a Visa dispute.
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Mike
May 6, 2024
Literally unbelievable how corrupt…
Literally unbelievable how corrupt these people are. I added a user to my account not realizing the cost was $230+ per year! So then I emailed them literally 3 minutes after adding the user (I have the emails to prove it) telling them I didn't realize the cost associated with adding the user and to please refund the money since I deleted the new user. They wrote back "Hello, As per our Terms of Use, we do not offer refunds for any downgrades in subscriptions."
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T O.
Mar 30, 2024
Dont buy this, get any other app
Keeps adding features that cannot be disabled, like the one AI tool that is absolute garbage compared to any of the bots that were created year s ago. Now you lose real estate to beta test for livechat
Response from LiveChatApr 2, 2024
Hi, has this issue been reported to our support team or to anyone at LiveChat? If the AI assistance bothers you, we would appreciate your feedback so we can address it promptly. Please send us your feedback at support[at]livechat.com, and we will follow up with a constructive discussion.
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John
Feb 28, 2024
They say 14 day free trial no credit…
They say 14 day free trial no credit card ... but if a previous website designer happened to have used free chat already then your credit card will be deducted with no warning . Lost 1300$ and they will not return it . And no one ever clicked on the chat anyway .. Be warned. In response to your reaponse , as 2 persons unknowingly applied for trial on same website , the second put their cc details in and it said would be charged afte trial period but charged straightaway as trial had been used . No warning given to 2nd person. Thankfully my credit card comp reclaimed money so we have the cash now through force.
Response from LiveChatApr 2, 2024
Hi, our free trial doesn't require you to provide your credit card details when you sign up. Once the trial period ends, you can decide whether or not to add your credit card information. If you need more time to evaluate our service, you can contact our support team and they will extend your trial period for you. We never charge you without notifying you first. We would be happy to re-evaluate your case please get in touch with our support team at support[at]livechat.com.
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S.C.
Dec 22, 2023
Really rubbish
Really rubbish: frustrating and repetitive!
Response from LiveChatApr 2, 2024
Hi, if something is not working properly (is rubbish), it deserves to be fixed. Let's work together to make that happen. In order to do that, we need to understand what your specific issues are. Can you provide more details about what you're experiencing? It would be helpful if you could send us an email at support[at]livechat.com with more information."
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Mattia P.
Dec 20, 2023
They fake in supporting nonprofit…
They fake in supporting nonprofit organizations. We spend like 300 dollars monthly in LiveChat, even if we are an official nonprofit organization in Italy. We obviously sent them all the documents provided by Italy's government. But they decided not to accept our application without telling us any reason. Not professional at all. Considering that isn't possible to build long-term relationships with them, we skip to another software. You better do the same. Don't trust in LiveChat and don't try to find support in Dominica.
Response from LiveChatDec 21, 2023
Mattia, like all organizations, we have certain criteria that we consider when reviewing applications to the LiveChat for Nonprofits program, some of which are listed on our website and some that are not. We are transparent about this and make it clear during the registration process. Separately, the non-profit organization you represent deserves recognition for its contributions to the community. Thank you for what you're doing.
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Ants
Jul 24, 2023
Livechat openly supports scam sites.
Livechat openly supports scam sites. Check out businessehub.com for one of their ponies. And wait for their typical dumb reply! If they can't see that ebusinesshub is a scam, then that's a good indication of how dumb they are
Response from LiveChatSep 22, 2023
Our company firmly opposes any association with scam websites, as no established and reputable business would endorse such activities. If you have evidence that Businessehub.com is involved in fraudulent activities, we strongly urge you to provide us with legitimate proof. Any activity that is illegal, harmful, deceptive, unsolicited, or violates the rights of others is a violation of our terms and services. Therefore, again, if you have any information regarding such activities, please contact us at [email protected].
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