Martin P.
I Wish for More Empathic and Friendlier Representatives
I contacted them four times to get answers regarding insurance coverage and the acceptance of some billing codes. In two of the four conversations, I was connected to friendly and empathic representatives. However, only one of them was able to answer my questions competently. The other representative promised to call back but never did. In the other two cases, unfortunately, I got connected to two rude, impatient, and unfriendly representatives. One suddenly hung up and did not call back.