Live2SupportReviews of live2support.com

There are many advantages that a person comes to know about only after using the service like live2support. A visitor chat window can create a good brand value for the organization as logo can be placed on it. This all depends on customization of the chat window. Offline messages can be used to keep in contact with the customer even when there is no operator to provide the support. Live2support live chat service provides these certain features which increase the usability of that product more.

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

I am using live chat service from live2support for last six years Based on my experience I would like to point few things here. the use of chat is not only to get the better on line sale it is also used to provide supports to the existing clients. Live chat service on website makes the real time interactions possible. Besides that live chats softwares can be integrated with third party software that provides more functionality to both of the services. Popup are reactive in nature where as live chats can be proactive also and at last there is always a human brain sitting behind the live chat to do the brain mapping of the visitor which is not possible in case of popup which have a uniform approach to the customer.

Live2Support for our WebPages is the coolest thing since the life in this planet. This program gives voice to brand, improve high value engagement and define a meaningful relationship with site visitor. It reaches out to customers automatically through proactive chat and therefore improves sales. It can be configured in different languages. It use advanced analytics to create unique and personalized experience for each targeted visitor. We have been around for eight years with this service. Besides that it is economical also.

It’s designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM. While live2support integration code itself is copy and paste, there are plugins available for content management and ecommerce systems, including Shopify, Wordpress, Joomla and lot others. Unlike many live chat programs, Live2Support can be customized to fit your unique branding and style. You can also have its “powered by” logo removed, making sure your customers get a seamless experience from start to finish.

Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.

I recently went ahead and installed Live2Support on my website. It seems to be working well and service has not been interrupted even once. However, I have an issue with the software service. More specifically, I have an issue with their customer service. On a couple of occasions initially, I went to their live chat window because I had a few questions. I found a queue. The wait wasn’t long, just a couple of minutes. I am sort of impatient and don’t like to wait. This indicates to me however that their service is really popular and they have many customers. This is good because it tells me that there are many other websites using their live chat service. Lately, this problem has disappeared and I am able to receive customer support promptly through their live chat. This has helped me with my learning curve since I am a small business and we all wear multiple hats out here.

Let me start out by saying that there is no such thing as picture perfect software. Even Honda recalls its cars. That said, Live2Support’s live chat service is indeed value for money and that is the first thing I noticed when I set out to find a cost effective live chat solution for my website. You can’t beat more than a couple of hundred features for under $10 for a single chat operator which is all I want at least at this point in time. I really like the fact that I can respond to chat requests from my customers using my smartphone literally while waiting in line for the bank teller to serve me. I also like the customizing feature which lets me put all the Christmas decorations I want in the user chat window during Christmas.