Kelsie
Good products, bad customer service.
Happy with their products but their customer service is terrible. My son was gifted a cozy car for Christmas and when we went to put it together one part was missing and we received two right sided headlights vs one left and one right. Luckily my husband was able to find stuff around the house to make the toy usable. I reached out via their website contact forum which they ask you to use. I did this THREE TIMES and never received a response. I eventually messaged them on facebook, somebody finally responded and instructed me to call their help line. I have a speech impediment so phone calls can be an inconvenience. All I've been asking is for them to send us the missing pieces. Very disappointed, just seems like something that could of been handled very easily. But my son does love the toy.