Little TikesReviews of littletikes.com

I purchased the Little Tikes First Self-Checkout Stand on 12 November. By the end of November, I had not received the product, so I emailed the company. I received a response to let me know that they were working on a 5-10 working day timeline but that I would received a text message from the shipping company to let me know when my order would be delivered. I continued to wait. By 5 December, I emailed again to inquire about my item's location. I received a response back to let me know that delivery was attempted on 22/11 (the same day I was emailed by the customer service team to say that I would be informed when my item was shipped - clearly didn't even look at my account to see where my order was, or they could have advised) but they would try to arrange a re-delivery with the shipping company. By this point, delivery had been attempted 17 days prior. That is 17 days of ZERO communication or attempt to re-deliver. I had never received the promised text message and no card was put through my door to let me know that delivery had been attempted. I emailed back to change the delivery address for the item to be delivered to my work so that I was sure I would not miss the delivery again. I received a response saying that they contacted the shipping company and were advised that they could not change the delivery address at this time. I continued to wait AGAIN. No response to let me know when I would receive my order. On 13 December - over a month after I placed my order, I called customer service. The woman I spoke with was clueless. She cut off the phone call at one point, put me on hold for several minutes without telling me and then finally came back to me to tell me that my item had been returned to them. 1.) I never had an email cancelling my order. 2.) I never received a refund 3.) I had been told days prior that the shipping company couldn't change my address - if they had been in touch with the shipping company, surely they would have known that my item had been returned to sender? So I was blatantly lied to. So after waiting over a month for this product - emailing customer service several times, calling customer service to chase my package - after all of that, I have been told that the product is now out of stock! So I can't get the item that I ordered over a month ago. THEN! to top it off - I received an email stating that, "when they receive my return, I'll be reimbursed." Pardon me? Little Tikes told me that the product had been returned, so why do I have to wait to receive my refund? The customer service was so poor from start to finish. The little communication I did have with this company was terrible. I asked to escalate my case to management, and was ignored. I could not be more disappointed in the service that I received.

I won't be buying a Little Tikes product again, clearly they don't care about product safety and instead of addressing genuine concerns they simply dismissed them. The email from the unnamed customer service advisor clearly showed lack of product knowledge and factually incorrect, what was clear was they didn't even look into my concern. Profit before your child's safety @ Little Tikes!

I was actually really disappointed in the customer serviced I just received. I lost a few screws for the splish splash pump sink and asked to see if they sold them separately. I live in Ontario and we are still in lock down and can't walk into stores and I have no clue what size these screws are to order online. The customer rep messaged me back saying that they would send out a new product (which I was extremely excited about) but then said I need to deface the product (even though it is perfectly fine) and then send them a picture of it defaced and throw it in the garbage. To me this is extremely wasteful! I said no thank you and that I am not comfortable defacing and throwing out a perfectly good toy that my kids use often! It was very strange way to do business.

The turtle sandpit is a great product much enjoyed by grandchildren. But right at the end of my ordering process the screen went blank, no confirmation, just said out of stock. I could find no trace of the order on their website Left it a day, still nothing, no emails, looked like a website issue so ordered elsewhere. Then it arrived and I now have two sandpits. No response at all to my first email enquiry, on my second attempt claimed they had sent an email and look in junk, which of course I had. Strange, since that email and requests for reviews came through OK. Their own review process doesn’t allow any comments on customer service, only the product! They did finally offer to collect and refund, but by that time I’d found someone to take it off my hands.

I bought my granddaughter a trampoline for Xmas and have been trying to get a replacement for it and have been given the runaround with phots they claimed have never received. I haven’t sent them pictures. The quality of this trampoline is HORRIBLE! In less then 2 months I have had to fix the elastic band TWICE! I would NEVER deal with them again. Customer service sucks

purchased 2 items 8 in1playground/climbing, and water garden, never arrived dont reply to emails cant ring them, a complete and utter scam, still trying for a refund. avoid like the plague.

Ordered from them in summer, never came,cant get ahold of them. They removed the email that was sent. THEY WILL TAKE YOUR MONEY AND NEVER DELIVER. Should have know because the shipment was coming from overseas. LIARS

Little tikes big fun. They are total rip off. I've placed order for grandson a few months ago and not received anything. How this company is still going is really unacceptable. You can't even get hold of them. DON'T USE THEM.