LitMediaReviews of litmedia.ai

I initially faced some technical issues with Seedance 2.0 (high failure rates and network errors during video generation), which made the tool difficult to use. I contacted support and requested a refund for the Lifetime Plan.Jinelle was very responsive and helpful throughout the process. Despite the back-and-forth, she patiently reviewed my screenshots and troubleshooting steps, and ultimately processed the full refund as requested. The refund has been issued and should appear in my account soon.Thanks to Jinelle's assistance, the issue was resolved satisfactorily. I appreciate the effort to improve the service and customer experience.Would recommend reaching out to support if you encounter problems—they can help!

Most of my prompts on Seedance 2.0 get rejected, even when they contain no violence or sexual content. And even when one finally goes through, it takes about six hours to generate. It’s really frustrating.

Seedance 2.0 is unusable for me as it currently wont let any faces be uploaded for ai video. No human faces! Insisted on the refund, stating the product was unusable, but support denied the request, citing the policy and suggesting other models.

Despite the lost payment, Jinelle from customer support quickly stepped in to resolve the issue and promptly restored the balance. I would like to express my sincere gratitude to this employee!

I paid a one year subscription but they refuse to issue new credits every month and you have to fight with them via email so they give you the new credits. Since January they haven't issue any new credits into my account. One thing is that they changed the uncensored policy but not issuing credits you already paid for is a different animal. AVOID THIS COMPANY LIKE A DISEASE.

Anna responded promptly and provided quick feedback on my issue, which I appreciate. While the technical/functional explanation was limited, I understand and value the fast support.

I am John Wang form the United States. Since AI models of litmedia.ai work very well for my video and image generations, I'd like to upgrade my "LitMedia LitVideo - Lifetime Plan Plus (2000)" to a higher-grade Lifetime Plan. I sent an email about it to the litmedia.ai support email on Feb 2nd, 2026. Just after about 20 minutes Chloe immediately replied me with detailed explanation about the benefits of the higher-grade Lifetime Plan and how to upgrade it with a payment link which covers the price difference between the two plans. Additionally, Chloe also provides me a link for joining the Discord group of Litmedia for immediate services. In following rounds of email exchanges, Chloe kindly sent me another email with more helpful explanation. I really appreciate Chloe's great help and professional, thoughtful and kind service. I wish litmedia.ai continue delivering wonderful products to customers and be rewarded with success in the years to come.

I got a year subscription when it was announced as a website able to do nsfw ai video. After november they changed their policy and didn't check until february when I was surprised with it. I asked for a refund of my pending months and they didn't comply when they clearly changed the contract on their own terms. I understand they will adhere to their 30-days refunds but in this case it was a fraud change contract in my opinion. I do not recommend any of their services.