Jennifer A.
Overpriced and low quality
Order came later than expected from China. When item arrived it reeked badly of chlorine, the tags were cut out so there were no washing instructions and the ribbon was damaged. I tried contacting them twice for help with no response. Ended up washing the item which didn’t get rid of the smell and only damaged the ribbon more. Ended up having to soak it in vinegar and baking soda for over an hour and then wash it again to remove this horrid stench. My daughter used her savings to buy this crappy skort and is so disappointed. Definitely overpriced for what we received. I also tried putting my review on their site but it hasn’t appeared after 24 hours, so I’m suspicious that they are hiding negative reviews. Update June 5 - my review is still not appearing on their site. I’m certain they are just not showing any review lower than 4 stars. Shady and misleading business practice.
Response from Litlookz StudioSep 16, 2024
Hi there, we’re truly sorry to hear about the issues you’ve encountered, but after reviewing our records, we couldn’t find an order associated with your name. Litlookz Studio does not ship from China, and we take pride in the quality of our products and customer service. It’s possible there’s been a mix-up with another store due to a similar name. If you believe this is a mistake, please feel free to reach out, and we’ll be happy to assist you further. We truly appreciate your understanding!