ListenClearReviews of listenclear.com

Response from ListenClearJul 31, 2019

Mr. Evans, Thank you for reaching out to us. You were originally given a 45-day trial with the hearing aids, and then you were given two trial extensions so we could reprogram the hearing aids to your audiogram. You had from 3/10/17 to 7/2/17, or 114 days, to agree to a return but you did not. The reprogramming was approved on 4/11/17, but you did not send in your hearing aids until 8/27/17. ListenClear has not received a call from you since 7/26/2018. If you are having any issues with the hearing aids, please give Customer Service a call at 888-320-0424 Monday through Friday from 9 a.m. to 7 p.m. Eastern and they would be happy to help. Customer Service gave you a call yesterday but it seems like you hung up in the middle of your conversation.

Response from ListenClearJul 31, 2019

Thank you for reaching out. All of our calls are recorded, and we can assure you each customer is told about the length of the warranty during the sales call. If you feel like this is incorrect, please call Customer Service at 888-320-424 Monday through Friday from 9 a.m. to 7 p.m. Eastern and ask for a supervisor.

Response from ListenClearJul 31, 2019

Thank you for your review. It looks like you haven't talked to Customer Service since 12/3/2018. If you are having a sound issue, it is commonly a tip problem. The tips need to be cleaned once a week. Simply take the white tips off the receiver wires and wash them in soap and water. Make sure the tips are dry before you put them back on the wires. The ear buds also need to be changed every four to six months. After that, the silicone starts to break down physically and ability-wise. This can lead to the hearing aids working intermittently, feedback from not fitting well, or not clicking onto the receiver wires like previously. You can order more online at https://www.listenclear.com/product-category/tips/ or through Customer Service at 888-320-0424 Monday through Friday from 9 a.m. to 7 p.m. Eastern.

Response from ListenClearMar 29, 2019

We're sorry you've had issues with the hearing aids. If you need anything, please call Customer Service at 888-320-0424 Monday through Friday from 9 a.m. to 7 p.m. Eastern and they would be happy to help.

Response from ListenClearMar 29, 2019

Ms. Kendricks- I see the last time you called, in November, was about buzzing which is a wire issue. Squealing is from the tips not fitting well. The tips need to be cleaned once a week. Take the white tips off the receiver wires and wash them in soap and water. Make sure the tips are dry before you put them back on the wires. If not, they'll start to fit incorrectly in the ear. If that doesn't help, please call Customer Service at 888-320-0424 Monday through Friday, 9 a.m. to 7 p.m. Eastern and they would be happy to help. Your hearing aids are still under warranty.

Response from ListenClearMar 20, 2019

We're sorry you're having issues with the hearing aids. Feedback is usually caused from the white tips not being large enough. If the tip is already fitting correctly, we can reprogram the hearing aids to a hearing test or to your specifications. This is a free service and we pay for the shipping both ways. If you'd like us to do this, please call Customer Service at 888-320-0424 Monday through Friday from 9 a.m. to 7 p.m. Eastern and they would be happy to help.

Response from ListenClearMar 20, 2019

Mr. Speckman- The batteries should be lasting five to ten days. With the fit issue starting after the trial, it's probably a cleaning issue. The tips need to be cleaned once a week. Take the white tips off the receiver wires and wash them in soap and water. Make sure the tips are dry before you put them back on the wires. If they're not cleaned, the hearing aids can slip out of the ear. I see that the hearing aids are supposed to be delivered to us next week- hopefully that will fix your sound issues. If you need any thing else, please call Customer Service at 888-320-0424 Monday through Friday from 9 a.m. to 7 p.m. Eastern and they would be happy to help.