Adonis V.
Terrible/Non-existent support after paying.
After all the careful planning, the amount of time spent designing my custom ring set, I reminded them so many times to take extra care, but when it finally arrived, the ring loop hole is bent. I contacted the person that I’ve been designing the ring with for at least 5 months… and no reply after 2 week of multiple emails.
Response from LisaJewelryUSMay 15, 2026
Hi Adonis, We’re truly sorry to hear about your disappointment, especially after the time and care spent designing this custom ring set. We have reviewed our email records, and it appears that our team did send responses to your recent email, though it may not have reached you properly due to delivery or filtering issues. Regardless, we understand that you felt left without support, and we sincerely apologize for that. Our customer experience lead has reached out to you directly to review the issue with the ring and work toward a proper solution. We take your feedback seriously and appreciate the opportunity to look into this further. — LisaJewelryUS