Lirika MatoshiReviews of lirikamatoshi.com

Response from Lirika MatoshiMar 5, 2026

We’re very sorry to hear about your experience and that you feel disappointed with your order. Our team works hard to assist every client as quickly as possible, and we typically respond to all inquiries within 24 hours, except on weekends. We regret if the timing of our reply did not meet your expectations. All of our pieces are handmade from scratch by our team, and we take great care in the production of each item. If there were any concerns regarding the quality, we would have truly appreciated the opportunity to review the issue with you directly and assist in finding a suitable solution. Your feedback is important to us, and we are always here to help when clients reach out to us directly.

Response from Lirika MatoshiFeb 4, 2026

Hi Natalie! Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We did our best to reply as quickly as possible and responded on Wednesday after receiving your message on Tuesday. We apologize if this response time felt too long. Since then, we have arranged a return for a full refund at no additional cost, and we are currently assisting with the process. We’re committed to seeing this through smoothly. The Black Bow Midi Dress has not previously had similar quality concerns reported. Each of our pieces is handmade from scratch using carefully selected materials and carefully inspected before shipment, and we take any issues seriously. Thank you for your patience, and please feel free to reach out to us directly if you need any further assistance. Warm regards, Lirika Matoshi Team

Response from Lirika MatoshiMar 3, 2025

Thank you for your feedback. We truly appreciate your support and are sorry to hear that your experience didn’t meet your expectations. We take sizing concerns very seriously and always strive to ensure our garments align with the measurements provided on our website. After reviewing your case, we did offer you the option to either return the pants for a full refund at no additional cost or exchange them at no additional cost. Our goal is always to find the best resolution for our customers while maintaining fairness in our policies. We regret that this solution did not meet your expectations, but we remain committed to providing quality products and great service. If you have any further concerns, please feel free to reach out to us directly. We’d love to assist you in any way we can. Best, The Lirika Matoshi Team

Response from Lirika MatoshiFeb 5, 2024

We are truly sorry to hear about the frustrating experience you've had. Please allow us to express our sincerest apologies for any inconvenience this situation may have caused you. We want to assure you that we have been actively involved and in constant communication with both you and FedEx throughout this entire process. Understanding the complexities of international shipping, especially when it comes to customs clearance in Germany, there are unfortunately certain aspects that are beyond our control. Despite our best efforts to facilitate and expedite the process, the package remained in FedEx's hands, and the customs procedures took longer than expected. To make things right, a full refund for your order was processed, even though the package was still in transit. While we understand this cannot undo the inconvenience you've experienced, we hope it demonstrates our commitment to your satisfaction and trust in our service. We thank you for your feedback and will use it to improve our communication and coordination efforts with shipping partners in the future. Thank you for bringing this to our attention, and once again, We apologize for the frustration this has caused. If there's anything more we can do to assist you, please do not hesitate to reach out.