Austin
Corrected their issue with the product quickly and appropriatly!
I purchased a 10 pack of the Golden Cherry flavor hydration multiplier from my local Weis store and noticed that two out of the 10 packets inside (still sealed and in original packaging) were somehow rock hard. I opened one up to make sure it wasn't somehow vacuum sealed or something weird making it feel like this, but it was all clumped together and a giant hard mess that was unusable. I reached out to their customer service via the online form, and was notified that I needed to send them some information, as well as photos of the item(s) damaged. I went ahead and sent them the needed info, and to my surprise they sent me out a 16 pack of the golden cherry at no cost to me to fix the issue! All in all, it started out as a bad experience (not sure if it was the retailer, or the manufacture's fault) but they addressed the problem and course corrected. The product itself is vital to me as I was recently diagnosed with POTS and was told to increase my sodium intake substantially, which this helps with! Since my hospitalization in January of this year, I haven't passed out at all using just this and supplementing my diet slightly with more sodium as needed. Overall love the product, and could even be considered a life saver as it gives the needed sodium, while not tasting like salt water. Could be less sweet as it tastes like a whole lot of sugar (which it does have listed on nutrient facts) but overall a great product for on the go hydration. I can see why they called it Liquid IV because it seems to be just that - just with more sugar and other ingredients of course!