Not worth the time or money. I subscribed mid-October and as of December 4th I haven't received anything. They're promising my bag for November will go out this week but I don't have my hopes up. Customer service is lacking to say the least. Last message I received said they won't process refunds "per terms of service" even though I've never received the product that I ordered. Unacceptable when you're competing with Birchbox, Ipsy, Sephora, etc. that have all their ducks in a row.
Response from Lip MonthlyDec 5, 2018
Hi Kelley,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
MG
Monica G.
Complete worse company ever
I signed up oct17 they took my money as soon as i signed up and i receive a email saying my order would ship in Nov, i tried to sign in my account oct 30 and it says my email wasnt found and that i pretty much didnt have a account, i emailed them but never received anything in my back so by nov 18 i emailed them again and they said they were working on the website that was the reason i couldnt sign in and my package was delayed, it is now Dec and i still havent received nothing after messaging them over and over. i wouldnt recommend to anyone and if i could give 0 stars i would
Response from Lip MonthlyDec 5, 2018
Hi Monica,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
AD
Ashley D.
NEVER RECEIVED PRODUCTS. POOR CUSTOMER SERVICE!
It is impossible to reach customer service. I originally signed up and was charged on October 16, 2018. I still have not received that package. I was charged again today after not being able to log in to my account, and contacting the company, only to receive a generic response that they were working on my issue. Customer service is POOR! As soon as I was able to sign in, I cancelled. I will never order from them again.
Response from Lip MonthlyDec 5, 2018
Hi Ashley,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
ER
Emily R.
1 Star for great advertising and…
1 Star for great advertising and tricking people into subscribing to garbage. Wish that I would have read reviews before signing up. 1st time customer my card was charged a month ago. Then I get a generic crappy Email almost 2 weeks ago saying sorry for the delay it's on its why. Bag was suppose to arrive today. Tracking says it's been in Illinois for 4 freaking days. And no response from any of this lovely staff! Here we are November 30th with no November bag lol. This subscription is a total joke.
Response from Lip MonthlyDec 5, 2018
Hi Emily,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
KM
Karen M.
Hit or Miss - Be careful
I subscribed via one of their Facebook coupons. I referred other friends as well. I paid ahead of time. They never sent a bag (the next month), never sent me a tracking email. I emailed their customer service, it was just a generic "you'll receive information soon" response. This happened twice. They were about to charge me again, with never sending a bag, so I cancelled my subscription. I will be disputing their charges with my Credit card company. I know one of my friends received a bag, so it's technically not a scam website, but they clearly lose orders, and will not refund or respond to emails appropriately. I wouldn't trust them.
Response from Lip MonthlyDec 5, 2018
Hi Karen,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
As for getting charged again before receiving your first bag, this was also due to our old website not working, which is why we moved to a new website. We can definitely refund you for that second charge, no problem!
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
HC
Hagit C.
I give them 1 star only because I have…
I give them 1 star only because I have to.
they are scamming and stealing money from their customers and I am about to make a lawsuit and report them
I was a loyal costumer for the last almost 2 years. I cancelled my subscription and stopped receiving bags since august 2018 and I just found out i was charged with 203$ just like this even though i am no longer a costumer and no longer receiving bags ! more over the free bags they promise you , are never came to me . if this is not enough , their costumer service are promising that they are taking care of it, last thing that I know , they punish me with charging 203 $ that they don't deserve.
I am having all the evidences and if I won't get my money back + my bag we will meet in court . I announced my credit card company to block them too.
BE CAREFUL!
i am updating my post due to their reply :
suddenly they explain and give information about their plans. i never opened 2 accounts and never asked to . i have no reason also to have 2 accounts!
after they stole my money and never sent me what they owe me to , ignoring my messages and in addition now insulting me on facebook i am no longer considering to join them again.
they don't even give me an expecting time for my money refund !
they never apologized or gave me a service! i have never seen such a lame service in my life and i am going to report this employee further to make sure these kind of behavior won't happen to anybody .
they also removed my post on facebook ,(which is also documented ) and later put it back ...
so be sure that this is what will happen when you will complain . they give this excuse about their website but it is not my fault that they change it and they should give their costumers what they promised them or at least to announce them that there is a change in the conditions so people will know . as for my plan i deserved to have a free bag after staying for 1 year an a half and this is why i stayed . twisting and picturing like they are doing everything correctly, it is wrong, and it is after they stole my money, lied to me, ignored me and use insulting language while removing my post when they know i am right!
they only reason they are refunding my money and sending me my bag is because i am threatening with a lawsuit .
so think twice before you join them .
update from Nov 2nd : they blocked me after writing them about my refund and the free bag on their website + they are keeping on ignoring me on email . they deleted my posts or at least hided it so i won't see
my lawsuit is on the way
Nov 7th- still didn't get my money back, they sent a message that my "free bag" was sent
Nov 20th- received my bag but not my refund , they are still ignoring me
Response from Lip MonthlyOct 24, 2018
This customer was billed again for $203.28 because they have two accounts with Lip Monthly. One of their accounts is for a 12-month annual plan, which bills at $203.28 every 12-months until they cancel and another plan they have is our month to month plan, which bills at $12.95 + $3.99 for international shipping, until they cancel. The customer only cancelled their monthly plan with us, not their 12-month plan, therefore they were billed again on their renewal date of October 15, 2018. The customer has been refunded in full for $203.28.
As for their free bag for being part of Lip Monthly for 6 months, they will receive their free bag which will be shipped out tomorrow, October 25, 2018. The reason for not receiving this free bag is due to the website having bugs/errors which are being fixed, but in 2 weeks time Lip Monthly will be moving to a new website which will solve issues with billing, customers being able to create two accounts, referral programs and more!
HA
Harley A.
Auto generated excuses through email…
Auto generated excuses through email and their live chat asking you to be patient. Or mentioning how they have to manually add your order to a list because you've been left off of it (but they sure managed to find my card number and charge me immediately) then the inability to login and cancel came directly after my complaints and asking to cancel. Now i have to email them everyday because they send no real answers and i refuse to be charged for something I've never received. I decided to try this company despite all the bad things I'd heard but I should have listened.
SE
Stephanie E.
I've not even be able to get a bag yet…
I've not even been able to get a bag yet to review. Already I'm having horrible experiences. I set up a subscription, gave all my info & got billed for it. Then when I tried to sign back on I got an error that user could not be found. I got a link to send an email & screenshot of my problem. Aid I would hear back in 24-48 hours. Well haven't heard anything. So I started a chat with a guy name Christian. He seemed to be in another world during our chat. I had to repeat myself several times. Was told even though I could not sign on, my account looked perfect on their end. Was told that 5 or 6 times like I'm suppose to be ok that they can see it but I can't. So had the rep cancel that subscription and I setup a new one with a diff email. And was charged a 2nd time. The rep said he used a refund for the first charge. So I asked him since I was already charged when would o receive my first bag. Also when can I expect my account to be charged for the next month & when would I get that bad. His response was u cancelled your account and u won't be getting any bags from us. I said what? I created another subscription today while I was chatting with him because that was his suggestion. And he contonued to tell me i have no subscriptions. So I stopped talking with him and started a chat with another rep. He informed me that the first subscription had been cancelled & refunded which is what should of heppened. But then went on to say the new subscription had been permanently closed (whatever) that means & no refund issued. I requested a manager and hopefully one emails me back today or Monday. That rep Chritian is a horrible customer service rep & needs to be fired!!!
