If I could I would give them 0 stars because I order my bag on Dec 4,2018 and today is Jan 21,2019 I was told many of times the bags get shipped out on the 10th or the 15th of each month I am thinking about calling the BBB and tell them that lip monthly is taking people's money and they are not shipping out people's bag in my eyes they r ripping people off this company is a scam...I cancelled my subscription before I ever got my first bag this place is a joke don't not order from these people....
MI
Mimi
Worst bag ever ordered
I ordered my bag on Dec 5 and it is now Jan 19 and still nothing. I've contacted them and of course they asked that I give it just a few more days as they are delayed in mailing. Wait what? It says your bag is shipped between the 10-15th of the month and no I'm not giving you more time that's just CRAZY! Needless to say its getting canceled before it ever truly began and EVERYONE needs to know their "company" is shady as hell. Never again
JS
Julie S.
Total scam
Total scam. Multiple steps to cancel. If you do cancel but they make a mistake and charge you again, they won't refund your money. If your shipment never arrives, it's the fault of the carrier (even if the carrier says they never received it): "LipMonthly is not legally responsible for the product once it leaves our facility." And oh yeah, the products I have received have been awful - it's like they purchase leftovers of products that can't be sold elsewhere and pawn them off on unsuspecting consumers after a bait and switch from what's advertised. Then they follow up awful products with the worst subscription practices ever devised by corporate sleazebags and terrible customer service.
HM
Hillary M.
Terrible customer service.
Terrible website and even worse customer service. The colors are not customizable and the products are repetitive.
DF
Denise F.
This company is GARBAGE!!
Customer service is GARBAGE!!
Signed up and paid for the 3 month sub. in October. November came and went. I switched over to the new website, updated my billing info and shipping address and still nothing. I emailed customer service and they replied December 2nd with the same generic message about "situations" they're posting here. I had them verify that my shipping address was correct and received another reply December 6th saying that my package was going to be shipped immediately and I would receive a tracking number shortly. It is now December 27th and I have yet to receive my package or even a tracking number. I asked for a refund and they responded with their "per the terms" BS. I have now contacted my bank to get my money back since "per the terms" I never recieved and goods or service from them.
TR
Tracy
Don't subscribe to Lip Monthly
As others have indicated poor customer service. For the last 6 months I have had to email to receive my monthly subscription. I made the mistake of paying in advance. I still have not received the November bag. I don't recommend subscribing to Lip Monthly and am glad to be done. I will not renew my subscription.
NN
Nicole N.
I had a very bad experience with Lip…
I had a very bad experience with Lip Monthly. I subscribed for 3 months and got 1 month free when I did so. My first bag arrived in July and it was just alright, then my August bag was awful when apparently it was supposed to be their "Best Of" I also received 2 of the exact same Bellapierre Lipsticks in the same shade in this bag. I am a blogger on Instagram which also includes me reviewing subscription services, I did post that I was unhappy about receiving 2 of the same products and also sent 2 emails that went unanswered asking if they could fix the issue. In September I didn't even post on Instagram because I was so disappointed in the subscription and was happy that it was my last month but apparently it wasn't because Lip Monthly without my permission charged my credit card for an additional 3 months. I then posted on Instagram about the new issue and again about the August issue that was never taken care of. Well Lip Monthly did see this post and reacted extremely unprofessionaly and very childishly. They sent me DM's saying that they would refund my money and send me a Bellapierre package, this was a bribe because they would only do these things if I removed my post, I found this to be appalling and when I refused to take it down they started commenting to each follower that commented basically calling me a liar, I am far from okay with this because I have worked hard to gain my followers trust and would never be dishonest about anything, so I did go ahead and block Lip Monthly where they just went ahead and started sending DM'S to my followers that had commented and from what my followers have told me Lip Monthly has told them that they fulfilled everything they said they would with me. Stay very far away from this subscription, they are shady, childish and unprofessional.
Response from Lip MonthlyDec 7, 2018
Hi Nicole,
Just like your post on Instagram, this one is misleading as well, therefore we're responding to this being misleading as well, just as we did about your post on Instagram.
As we mentioned before, we should totally be held accountable for our mistakes. We made the mistake of accidentally including two of the same products in your bag and forgetting to send you a replacement as we said we would. I'm not sure why not replacement was sent, even though it was on the list of things to do. We're sorry for that.
As for charging your credit card again without permission; we're a subscription based service, very much like Netflix; except instead of receiving movies every month, you receive physical lip products. In order to provide uninterrupted service to our subscribers, we rebill you every month (or 3, 6 or 12, depending on your subscription plan with us). Throughout the checkout process on our website it says that plans auto renew. This is also stated on order confirmation emails and our FAQ. There should be no surprise about getting automatically billed again when you join a subscription, like us, Netflix or a competitor of ours, Ipsy.
When we saw your post on Instagram, we reached out right away to solve the issue. We sent you a replacement product (along with a few more products as a sorry for making a mistake) and refunded you for the renewal charge. At no point did we say that we would this only if you removed your post. After we addressed the situation we asked if you could remove or write the post as it was very misleading with what you said (just as this post is). You told us no; that's fine. We decided to defend ourselves to the people that were only hearing one side of the story. You deleted our comments and blocked us. We reached out to those people asking if they'd like a free bag from us so we could show them that we're an honest company with nothing to hide.
As I first mentioned, we should be held accountable for our mistakes and solve them. But we should also clear things up when misleading and false information is said, as we have with responding here.
Team LM
AB
Amanda B.
I'm new to Lip Monthly and I already…
I'm new to Lip Monthly and I already refuse to give them another penny. I ordered my first bag in OCTOBER and it is now DECEMBER. I have received nothing but excuses. They want me to provide my address and bank info again in order to mail me something I've already paid for. No. You will not charge me again when I haven't received the first bag. Really?? So I will gladly contact my bank and dispute what they took out my account.
Response from Lip MonthlyDec 5, 2018
Hi Amanda,
I want to apologize for the service you've received from Lip Monthly.
We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November.
I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website.
Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response.
If you can let me know your email I can look into everything for you!
Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future.
Team LM
