LinsoulReviews of linsoul.com

HORRIBLE EXPERIENCE! Had a defective IEM and they gave me the run around and wouldn't let me exchange or send replacement until I "smashed the Iems with a hammer" a whole week for them to even offer a solution. After sending them video evidence they still never sent them. SCAM!!! Buy elsewhere - hifigo, penonaudio, amazon.

Leaving a review on their website will post your full name publicly. Even if you enter a screen name, or just your first name when it asks, it will just use your order information to alter it to the name on your order. This review will also be posted on a third party website called judge.me which will not only post your full name publicly, but your city of residence as well. Again, they use your order information to do this. The only way to edit this information is to remove it. To delete the review entirely. So if you value your privacy, at least to the extent where isn't just blatantly being posted publicly, I say use their Amazon Marketplace if they have something you want. Don't buy directly from them.

Defective Left driver when used brand new, out if box. Ask Sally in Linsoul support.

You are spamming my f#king email. I bought one pair of headphones, I never signed up to be f#king bombarded. FFS im sick of companies automatically signing people up! F#ck off!

I ordered a specialized cable and after much delay, I checked the tracking and it saw it was delivered 2 hours earlier. I check the mailbox and nothing was delivered. This happens, so I reached out to their support and they said they will check it out. They responded that the carrier said it was delivered so its my problem to take up with the carrier. They advised me to write them a letter so they can get reimbursed. This should not become my responsibility to track down as I was not the one that engaged with the shipping company. I will stay far away from them in the future.

Purchased an iem as a gift, There was a manufacturing defect that was so widespread that the company even reached out to tell their fans that there was a manufacturing defect and that they should reach out to the company if the issue was present. I opened the gift to test it, and had the issue, but since it had been 7 days since I received the item, I was forced to pay $160 which is 80% of the product just to ship it back and get a replacement. On a normal product, I would understand, but when a manufacturer admits there is an issue, you should accept a return at face value. They also have you state the value of the return item is under $30 when shipping which seems a little sketchy to me.

They will charge you 35% of the items RRP for restocking (putting a thin layer of plastic around the earphone box) even if you open it briefly to ensure that nothing is damaged or missing (they even recommend taking a video of this proces, but it makes no difference). They will charge you for items returned in perfect condition. Severe lack of trust in the consumer. You have to pay for the return and 'restocking', you are liable for damaged/missing items, you are a fool to buy from this company.

They sent me a faulty hi res dap 400£. After 2 weeks of emailing. They wanted me to pay for repair, post, covid cleaning etc. Never do business with them again!