bought an xDuoo XA-02, shipped with defective firmware so it wouldn't work half the time. ( refund policy seems to take 30% of the original price + shipping, so not an option even nor worth it at all. ) not recommended in the slightest.
Response from LinsoulDec 23, 2025
Hi there，
We are very sorry to hear about the issue you have encountered. We understand that the product arrived with a defect.
Could you please contact our after-sales support team via our official support email? At the moment, we are unable to locate any recent after-sales records related to the xDuoo XA-02 under your details, so we are unable to accurately match your case.
According to our policy, within 7 days from the delivery date, if the product is found to be defective and returned to us for inspection, we will provide a full refund once the factory defect is confirmed. After we receive and review the details of your case, we will do our best to assist you further.
Thank you for your understanding, and we look forward to your email so we can help resolve this matter as soon as possible.
NM
Niko M.
poor regulations and product range
I ordered the Aune M1P and the Dunu Falcon Ultra and only received email after one day that the Aune M1P had been discontinued. Coincidentally, the Dunu Falcon Ultra was also discontinued one day later. but the dunu falcon ultra is furthermore at the store avaible at the time where you see this review and i dont know how long more. I did receive a refund, but it was handled very unprofessionally, especially since these products couldn't be delivered, something other stores manage to do. hificat has both products as example and i could ordered them
Response from LinsoulNov 27, 2025
Hi there,
First of all, we would like to extend our sincerest apologies for the unsatisfactory experience you had with this purchase. Your feedback is invaluable for us to improve our service.
Regarding the Aune M1P and the blue version of the Dunu Falcon Ultra you ordered, regrettably, they have indeed been discontinued. Currently, only the Titanium version of the Dunu Falcon Ultra is available in our store.
At the time, we reached out to you immediately to ask if you would like to exchange for this version. However, we understood that you preferred the originally ordered blue version.
As we could not meet your preference, we had no choice but to cancel the order and process a refund.
Since the updates to product information on our website rely on manual operations, we failed to detect and synchronize the discontinued status in a timely manner, which caused inconvenience and misunderstanding. We sincerely apologize again for this.
We completely understand your disappointment and take your concerns very seriously. We are currently optimizing the product information update process to prevent similar situations from happening in the future.
Thank you again for your feedback and understanding. We hope to have the opportunity to provide you with a more satisfying service in the future.
Hope you have a wonderful day!
RA
Rachel
Still Waiting....Linsoul 7HZ x Crinacle…
Ordered from Linsoul 7HZ x Crinacle Zero 2 and its been "STUCK" at Hatfield Depot for 2 weeks so far. Depot dont know, Linsoul don't reply to your queries. Its been over a month since I purchased and I can get things from a lot further....a lot quicker! If i EVER recieve these I might change my review depending on the state they arrive and if they work.
Response from LinsoulOct 23, 2025
Hi there,
We are truly sorry that you encountered this issue and for keeping you waiting.
Could you please let us know your order number?
We will check the status for you and provide assistance accordingly.
AN
Antonio N.
Kiwi Ears Headphone ongoing struggle.
Got a Kiwi Ears Headphone in June (Kiwi Ears is one of the 'branches' of Linsoul family). Headphone promised a lot and it was quite expensive (to me) - around 300 pounds on Amazon's market place. When I got the product it came with sound quality issues due to a defective cable (the cable is absolutely awful, thin plastic designed to tear easily, and almost impossible to be replaced without Linsoul's assistance).
I decided to write to them. After a long e-mail exchange (in which I had to 'prove' my issues with photos and videos) they accepted to send me a replacement cable. It took 3 months (!) + a high custom fee (that shouldn't exist) to finally get the parcel - just to discover THEY SENT THE WRONG CABLE!
Overall, it's Cheap Chinese Junk. Quality is horrendous. I can't speak about the sound quality because the cable was not generating the right signal. Customer Service is not very keen to help if you can't 'prove' and will try to gaslight you to accept whatever they want. I am now trying to get a refund... Oh, and the staff working for this company doesn't seem to know its own products (sending a wrong cable model is either sheer incompetence or deliberate bad behaviour).
I don't recommend this company and their products. Be warned!
BS
Ben S.
They'll happily scam you
Wish I'd read these reviews before. Dodgy company the second anything isn't right with an order. Order from them at your own risk.
My order was left on my doorstep and then stolen. Sent them proof of this and they tried to give me the runaround saying that it was my problem and to take it up with the police or the delivery company they had sent it through.
They were happy to completely ignore the Consumer Rights Act, which states that the retailer is liable until it the recipient is in physical possession of an order, and refused to give a refund or replacement.
Thankfully, my credit card company are more than happy to reverse the transaction.
Response from LinsoulSep 11, 2025
Hi Ben,
We sincerely apologize for the inconvenience you have experienced during your shopping process. We also deeply regret to hear that your package was stolen.
To assist you further, we have sent you a follow-up email and kindly ask that you check your inbox at your earliest convenience.
Sorry again for this kind of case and we greatly appreciate your understanding and cooperation. Your patience and support mean a lot to us.
CL
Client
Expérience horrible avec cette société
Expérience horrible avec cette société. N'avertit pas que le produit n'est pas en stock sur son site mais après la commande. Le produit est envoyé directement du fabricant (Chine dans mon cas) en sous évaluant la valeur du produit sous pretexte de moins payer de frais de douane et taxes (80 dollars au lieu de 1080 euros). Du coup la douane bloque un long moment et vous finissez par payer les taxes de toute façon. Une fois le produit arrivé, problème, un composant interne siffle (comme un problème de condensateur ou de bobine). Vidéos et description du problème envoyé, échange de mail avec le support pendant des jours qui semble ne pas être à la hauteur pour vendre des produits Hifi de cette nature (préampli à + de 1000 euros). Vous demandez un remboursement total pour mettre fin à cette mauvaise expérience et on vous annonce que le remboursement sera de 75% de la somme ! Moins d'une semaine après réception. J'attends donc que l'on me demande de renvoyer le produit pour inspection/réparation chez le fabricant mais on m'annonce déjà que je serai suceptible de repayer les frais de douane, mais que je ne m'inquiète pas il sous-évalueront à nouveau la valeur du produit pour limiter ces taxes... On croit rêver !
A fuir d'urgence.
Update le jour même de la rédaction de cet avis (je ferai la mise à jour à chaque étape) :
LINSOUL m'indique :"Nous avons reçu une réponse du fabricant, et ils pensent que le problème pourrait être lié à la carte de contrôle. Serait-il acceptable de vous envoyer une carte de contrôle de remplacement ? Soyez assuré que nous vous fournirons également une vidéo de remplacement détaillée."
C'est hallucinant ! Je vais devoir sortir mon fer à souder et faire la réparation moi-même...
A suivre.
Response from LinsoulSep 11, 2025
Hi there,
Thank you very much for your detailed feedback. We sincerely apologize for the inconvenience you experienced during your purchase. We take your concerns regarding stock availability, customs, and product issues very seriously.
Regarding the stock, we apologize for not clearly indicating the availability on the product page. However, upon receiving your order, we contacted you immediately to explain the situation and only placed the order with the manufacturer after receiving your confirmation. If this has caused you any discomfort or displeasure, we sincerely apologize.
All our products are shipped from China, and for express shipping, please understand that any taxes or duties incurred during shipping are the responsibility of the recipient. The delay at customs was not due to undervaluation by us, but because the taxes were not paid promptly, preventing the package from being released.
We also sincerely apologize for the product issue. We previously offered to provide a DHL shipping label for you to return the product for replacement, but you declined due to concerns about customs fees. The manufacturer has determined that the issue may be related to the control board. If you prefer not to return the product, we can provide a replacement control board along with detailed video guidance so you may either replace it yourself or have it replaced at a local repair center at our expense. Unfortunately, you also declined this solution.
According to our policy, for products opened within the first 7 days of delivery, a restocking fee of 35% of the retail price applies if returned. However, if you contact us within 7 days to report a defect, and the manufacturer confirms the issue, we can issue a full refund. We apologize for not providing this information earlier.
We have now received the returned product, and the manufacturer is currently inspecting it. Please rest assured that we will contact you immediately with updates and assist you with the next steps.
We truly appreciate your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team.Your satisfaction is our priority, and we are here to support you in any way we can.
AL
Alex
Avoid!
Scammy practices. They are not ashamed to edit the listing, prices, sell you non-existing items and then blame "Look, it is written here". ask for more money, because it was a mistake on the item you've already paid. Instead of returning your money they could offer their useless coupon. Avoid!
AH
Albee H.
Item I ordered from Linsoul got held by…
Item I ordered from Linsoul got held by customs and the value Linsoul declared was lower than the actual value. Package was hit with a customs fine for under declaring the real value. I asked if Linsoul could comp me for the fine as I was already going to pay for import fees already. Linsoul gaslighted me in trying to make it seem as though the fine was my own fault when it was actually theirs.
Response from LinsoulJun 4, 2024
Hi there,
We are sorry to bring you a bad shopping experience.
But please note whether taxing is not what we can determine, depending on the customs.
Whether or not we under-declare your item, the taxes of your parcels should be borne by yourself.
If you do not wish to under-declare the parcel value please let us know beforehand for it to be fully declared.
