Emily
Costly, frustrating campaign: low quality traffic, traffic to pages not on campaign brief, social boosting features that drive zero return
Costly, frustrating campaign: low quality traffic, traffic to pages not on campaign brief, social boosting features that drive low return but high clicks for publisher and linkby We’re a founder-led brand and recently ran a pay-per-click campaign through Linkby. We’re sharing our experience so other brands know what to expect before signing up. Concerns raised mid-campaign weren’t acted on. When we saw problems during the campaign and asked for clarification, it wasn’t paused or clarified. We were told to let it keep running and that any issues could be addressed and reimbursed later. Pausing at that point would have avoided much of the costs and inefficiencies. Traffic quality was very poor. Compared with our other publisher partnerships, engagement such as time on site was unusually low (less than 1-2 sec visits), and the campaign produced zero purchases. Traffic went to pages outside the brief. The brief covered specific products to target, but a substantial share of clicks landed on an accessory / non-core page. One page, for a product we have never promoted as a standalone item, had incomplete photography and product information. Deeplinking didn’t match the brief. The instructions were conflicting. Publishers could link to any page on our site rather than only the products they were briefed on. The publisher used paid social boosting. Through our Meta account, we could see that the publisher ran several boosted posts promoting our brand. On Meta, an advertiser chooses what to optimise for, and paying for basic clicks typically costs far less than optimising for add-to-carts or purchases. We were charged around £1.1–1.50 per click for traffic that could be boosted for clicks with a few cents, paying 10-100x for clicks. Overall, the campaign didn’t run as briefed, and we were asked to pay for traffic that didn’t serve its purpose. When we raised these points, we didn’t feel the campaign and process was designed to protect and grow the brand partners.



