link.comReviews of link.com

Response from link.comSep 1, 2025

Sorry to hear about your experience, David. We understand how concerning it is to find unexpected services linked to your donation. As a payment processor, Stripe facilitates transactions but doesn't control additional services that merchants might offer. We recommend reaching out to GiveStar directly to inquire about the unexpected account and address your concerns. If you require further assistance in identifying or resolving this, our support page at https://support.stripe.com is available to help. Thank you for bringing this to our attention.

Response from link.comAug 14, 2025

Hi Angela—we understand your frustration about losing money to a fraudulent website and we're sorry you weren't able to get help recovering your funds. While Stripe processes payments for businesses, you're right that we need to be more diligent in vetting merchants. For unauthorized or fraudulent charges, we strongly recommend contacting your bank immediately to dispute the transaction. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to find details about the merchant. We take fraud seriously and appreciate you bringing this to our attention to help protect other customers.

Response from link.comAug 4, 2025

Sorry to hear about your concerns, Sheila. Trust and security are top priorities for us at Stripe. As a payment processor, we work hard to ensure secure and reliable transactions between merchants and customers. If you have specific concerns or issues, please reach out to us through our support page at https://support.stripe.com for assistance. We’re here to help address any misunderstandings or questions you might have.

Response from link.comAug 1, 2025

We understand your concern about receiving login notifications for an account you didn't create. This could indicate someone may have mistakenly used your email address or attempted to create an unauthorized account. To help protect your information and investigate this issue, please report this at https://support.stripe.com/questions/unknown-charge-from-stripe. You can also verify if any charges have been made using our lookup tool at that same address. We take security concerns seriously and will help ensure your information is protected.

Response from link.comJul 29, 2025

Sorry to hear you're receiving these concerning messages, Clare. If you're getting login notifications without having a Stripe account, it's possible that someone mistyped their email or there is an error. Please be cautious and avoid clicking suspicious links. To help us address this issue, consider reaching out through our support page at https://support.stripe.com for further assistance. Your security is important to us.

Response from link.comJul 26, 2025

Bonjour Karine, nous sommes désolés d'apprendre votre situation. Stripe est un processeur de paiement qui permet aux entreprises de traiter les transactions, mais nous ne vendons pas directement de produits ou services. Pour vous aider à résoudre ce problème concernant les 99€, vous pouvez utiliser notre outil de recherche de transaction sur https://support.stripe.com/questions/unknown-charge-from-stripe pour identifier l'entreprise concernée et les contacter directement. Si vous n'arrivez pas à résoudre le problème avec le commerçant, nous vous conseillons de contacter votre banque pour contester la transaction.

Response from link.comJul 25, 2025

Bonjour Camille, nous comprenons votre frustration mais souhaitons clarifier que Stripe est uniquement le processeur de paiement et non l'entreprise avec laquelle vous avez effectué votre transaction. Si vous rencontrez des difficultés avec un achat, nous vous invitons à utiliser notre outil de recherche de transaction sur https://support.stripe.com/questions/unknown-charge-from-stripe pour identifier le commerçant et le contacter directement. Vous pouvez également contacter votre banque pour contester la transaction si vous pensez qu'elle n'est pas légitime.

Response from link.comJul 22, 2025

Sorry to hear about your experience, Yannick. It's frustrating to encounter a situation like this. Stripe indeed conducts due diligence to ensure the legitimacy of businesses using our services, but regrettably, some fraudulent actors might bypass controls despite these measures. If you've made a payment to a suspicious site, I recommend contacting your bank to discuss the possibility of disputing the charge. You can also use our charge lookup tool to help uncover more details: https://support.stripe.com/questions/unknown-charge-from-stripe. For further assistance with Stripe-related inquiries, please reach out to us through https://support.stripe.com/contact.