link.comReviews of link.com

Response from link.comSep 27, 2025

Hi—we understand your concern about the uncredited 20+ USDC payment on csfloat.com. If you've experienced issues with a transaction, please visit https://support.stripe.com/questions/unknown-charge-from-stripe to verify the payment details. We also recommend contacting your bank to review this transaction. While we process payments for many businesses, specific transaction issues often require coordination between multiple parties to resolve. We take regulatory compliance seriously and aim to resolve payment issues promptly.

Response from link.comSep 22, 2025

Hi Christine and Ben, thank you for your feedback. We understand your concerns about privacy and the information required to process a payment. Stripe is committed to maintaining transparency and adhering to strict privacy standards to protect user data. It sounds like there might have been some confusion regarding the account creation process. Please visit us at https://support.stripe.com so we can assist in clarifying the situation and address any privacy concerns you may have.

Response from link.comSep 19, 2025

Hi—we take reports of fraudulent activity very seriously, especially concerning fake museum ticket sales impersonating the Louvre. While Link provides payment processing for legitimate businesses, you raise an important point about our responsibility to prevent scammers from misusing our platform. If you've encountered this fraudulent site, please immediately contact your bank to dispute any charges and use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to report the fraudulent merchant. We actively monitor and investigate reports of fraudulent activity to protect consumers from scams.

Response from link.comSep 18, 2025

Hi—we understand your concern about being scammed through a fake TASCHEN bookstore site using Link. While Link is designed to provide secure checkout with legitimate merchants, you raise an important point about our fraud response process. If you've been charged by a fraudulent merchant, please immediately contact your bank to dispute the transaction and use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the fraudulent seller's details. We actively work to prevent fraud on our platform and appreciate you bringing this fraudulent activity to our attention.

Response from link.comSep 11, 2025

Merci d’avoir partagé vos préoccupations, Roukx. Nous comprenons que la compréhension des conditions d'utilisation et des garanties en cas de litige est essentielle. Stripe s'efforce de respecter toutes les régulations locales et de protéger la sécurité et la confidentialité des utilisateurs. Si vous avez des préoccupations spécifiques liées aux transactions effectuées via Stripe ou LINK, nous vous encourageons à contacter notre équipe de support à travers https://support.stripe.com pour obtenir des éclaircissements et de l'aide. Votre retour est important pour nous, et nous faisons de notre mieux pour améliorer l'expérience utilisateur et instaurer la confiance.

Response from link.comSep 6, 2025

Hi Sarah—we're very sorry you were scammed by a fake Sezane site through Link. While Link is designed to provide secure checkout for legitimate merchants, you raise important concerns about our inability to properly handle fraud cases and our inadequate customer service response. You're right that our lack of email support makes it difficult to report crucial evidence about fraudulent sellers. Please immediately contact your bank to dispute these unauthorized charges. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the fraudulent merchant's details. We're working to improve our fraud detection and reporting processes, but we understand this doesn't help recover your current losses.

Response from link.comSep 3, 2025

Hi Sherri, sorry to hear about the issues you've experienced. It's concerning to learn that your payment situation felt unresolved and fraudulent. Stripe is not directly affiliated with Link or Equifax in terms of managing transactions or accounts, but we understand how frustrating this can be. We recommend reaching out to Link and Equifax for assistance with your virtual payment and the discrepancies noted. If you need guidance concerning Stripe-related transactions, please visit our support center at https://support.stripe.com. Your concerns are important, and we encourage you to explore all avenues for resolution.

Response from link.comSep 2, 2025

We're sorry to hear about your experience, Clint. It's frustrating when you feel like you're not receiving the support you need. At Stripe, we strive to facilitate secure and efficient payments and to provide responsive customer service. Refunds typically have to be initiated by the merchant, so we encourage reaching out directly to the business where the transaction occurred. If you're having trouble getting a response, please try our support channels at https://support.stripe.com/contact for further assistance. Your feedback is important and helps us improve our services.