link.comReviews of link.com

Response from link.comDec 11, 2025

Hi—we understand your concern about Link storing your payment details without your explicit consent. This lack of transparency about data storage and difficulty finding account management options is unacceptable. While Link aims to simplify future purchases, storing payment information should always be an opt-in choice. For support or to remove your stored payment information, please send us an email at https://support.link.com/contact/login.

Response from link.comDec 11, 2025

Hi—we understand your serious concerns about Link collecting financial information without explicit consent or clear opt-out options. You raise valid points about the lack of transparent privacy terms and terms of service, particularly in light of NYS legal requirements regarding data collection. While Link aims to simplify checkout, users should have clear control over their data and explicit choices about information storage. For support, please send us an email at https://support.link.com/contact/login. We need to provide better transparency and user control over data collection and storage practices.

Response from link.comDec 11, 2025

Hi—we understand your frustration about Link automatically charging the wrong card for your donation instead of using the new card information you entered. This is particularly concerning when trying to use a specific card for matched fundraising purposes. While Link aims to simplify payments, it should give users clear control over which payment method is used. To manage your saved payment methods or remove cards from Link, please send us an email here: https://support.link.com/contact/login?. We need to provide better control over payment method selection during checkout.

Response from link.comDec 11, 2025

Bonjour—nous comprenons votre inquiétude concernant les risques liés aux achats en ligne. Bien que Link soit uniquement un processeur de paiement et ne gère pas les livraisons, nous prenons au sérieux la sécurité des transactions. Si vous avez des doutes sur un commerçant, nous vous recommandons d'utiliser notre outil de recherche sur https://support.stripe.com/questions/unknown-charge-from-stripe pour vérifier les détails du vendeur. Pour les transactions contestées, nous vous conseillons également de contacter votre banque.

Response from link.comDec 11, 2025

Hi—we understand your concern about Link's role in recurring payments and the difficulty in canceling when merchants are unresponsive. For immediate assistance with unwanted charges, we recommend: 1) Contact your bank to stop any recurring payments, and 2) Use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to identify merchant details. While Link aims to simplify payments, we recognize the need for better control over subscription cancellations.

Response from link.comNov 11, 2025

If you received Link-related messages without having an account, this could be due to someone mistakenly entering your number, or potentially a phishing attempt—please don't click on any suspicious links. While Link is designed for seamless checkout experiences, some users may not realize they're using it. We suggest reviewing your recent purchases for Link activity. For further assistance, please contact us at https://support.link.com/

Response from link.comNov 11, 2025

Hi—we understand your concern about being signed up for Link without clear disclosure or consent during your water bill payment, and particularly the frustration with being unable to delete the unwanted account. You raise valid points about the need for transparency when collecting personal information and providing clear opt-out options. While Link is designed to simplify future payments, customers should have clear choice and control. Please visit https://support.link.com/ if you need help managing or removing your information.

Response from link.comNov 3, 2025

Guten Tag—wir verstehen Ihren Ärger über die nicht autorisierte Abbuchung. Wenn Sie eine fehlerhafte oder nicht genehmigte Zahlung bemerkt haben, empfehlen wir Ihnen zwei sofortige Schritte: 1) Kontaktieren Sie umgehend Ihre Bank, um die Transaktion anzufechten, und 2) Nutzen Sie unser Such-Tool unter https://support.stripe.com/questions/unknown-charge-from-stripe, um die Details der Transaktion zu finden. Wir nehmen nicht autorisierte Abbuchungen ernst und untersuchen jeden gemeldeten Fall.