Lindsay S.
ZERO stars
If I could give it zero stars, I would. Link’s billing model is one of the most misleading and consumer-unfriendly systems I’ve encountered. I was charged for a service I had already canceled within the trial period. At no point was it made clear that I was expected to take an additional, separate action through Link to prevent billing. Like most reasonable users, I understood canceling the service itself to mean the billing relationship had ended. Instead, Link operates in a way that obscures that responsibility, then enforces charges based on that lack of clarity. When I contacted support, they acknowledged the situation but refused to issue a refund, stating their decision was final. This response reinforces the impression that the system is designed to benefit from user confusion rather than prevent it. A payment platform should prioritize transparency, informed consent, and user control. Link does the opposite—creating a fragmented and opaque billing experience that shifts the burden onto the customer. This is not just frustrating—it is a fundamentally flawed approach to billing that undermines trust. I will be avoiding any service that uses Link going forward.
Response from link.comApr 13, 2026
Hi Lindsay, thank you for sharing your feedback with us. We're sorry to hear about your experience with Link’s billing process. It sounds frustrating and not aligned with the clarity and transparency we aim to achieve. While Stripe's role involves processing payments, specifics about cancellation policies are typically managed by the merchant. We suggest reaching out to the service provider for further resolution. Your insights are valuable, and we'll consider them as we work to improve clarity in our processes. If there are concerns related to payments, please visit us at https://support.link.com/.