LINGAReviews of lingaros.com

We researched new POS systems for about a year, having been on the previous one for 12 years. We chose Linga. All in all, Linga is a very capable system. Very intuitive for back-end menu programming and for the FOH staff taking orders. It has some nice features that our old system lacked (PointOS) and some basic features that is missing, or that we are used to...an employee messaging system, the ability for employees to print-off weekly time in/out data etc...The system seems very stable, and works well minus the occasional issue where we seek assistance from Linga. Technical support is mostly helpful, but you will not get a support representative on the phone when calling; they will have someone call you back. Mostly, they are good at this. I have had one support call where I never received a call back due to the kitchen printer connectivity issue. The calls from support are VOIP, so the call quality is abysmal, plus language barriers make it difficult to understand what they are saying a lot of the time. Vasu, who was my on-boarding specialist was extremely helpful and thorough and has continued to offer us support after going live with Linga. If you choose Linga, be VERY careful to make sure you are getting the correct hardware needed. We had a few issues with this that were mostly resolved in a timely manner. One issue is that when I initially asked Linga (first phone call with them) about some system specifics, I was told that Linga would take ApplePay. Well, they do but specific credit card readers are needed. We were not sent these. In a word, there were some fairly basic communication issues. We were sent a kitchen printer that is not thermal, which is okay I suppose, but we were not asked questions specific to the type of printer we would like. All-in-all, we like the system so far, but time will tell how good long-term support is.