Juliana B.
broken bed frame
I ordered a bed frame and mattress. The frame was easy to assemble without tools however the frame cracked on the outside rail within four months of use. I do not weigh over 150lb and the railing buckled under my weight while sitting on the edge of the bed. Customer service did not honor any warranty explaining that it was my fault for disposing of the broken bed frame. They felt that because I was no longer in possession of the item it voided warranty. My apartment is under 500 sq ft and could not keep a bulky item inside my small space available. The support team took a week to reply.