LINEReviews of line.me

Terrible app absolutely terrible worse than I’ve ever used it stop sending messages I uninstalled and reinstalled and now I can’t even login deleted. Never gonna use it again.

You are unable to even USE LINE if you change your phone and phone number. These people have no clue on how to help someone who can't get a verification code. All they do is send their canned responses - that do not even address the issue at hand. I am unable to even use LINE because of these inept people. TOTAL AND COMPLETE DISASTER.

Will not use it again ! Trash app and can’t even login the old account !

Signed up for line as I needed it for my Taiwan trip since it is the preferred messenger service over there. I literally only used the app once to send a single message (which never arrived), and one month later I was blocked from accessing my account. After contacting customer service I was told I violated guidelines and that they would not help me any further. I don’t even have the option to create a new account since I have to verify it with the same apple ID that is linked to my existing account. Terrible app and worst customer experience I ever encountered!!! I don’t understand how this app is preferred over the many way better experiences out there!

Installed and used line some years ago then changed my phone several times and could no longer access my line account. It seems to be the dominant app in Thailand where my friend lives so I tried for hours to regain the use of this app. Turns out that the account was registered in a phone number like canceled years ago and it was incredibly difficult to kill off this old information. He was adamant the fault was at my end but in fact was proven wrong when we managed to open a new account with the new phone number. I note that independent reviews rate line between 1.7 and 3.6 which is pretty poor.

I created a line account and was then told it was suspended. But I only had the account for 24 hours, I didn't send any messages. They have ghosted me, I will be going to Japan soon and need to reconnect with my friends absolutely disgusted with Line

ULTIMATELY BAD EXPERIENCE! CS won't take problems seriously. My account got suspended for no reason and told that I violate a guidelines (Even the account doesn't even reach a month old), and they just suspend my account. The respond by only COPY AND PASTING the suspension notes as a reply, and never reply or just ghost me which is very unhelpful and unsatisfied! Amazing job to Line customer service and awarded for being the WORST ever customer service in the entire world!!

I've had a LINE account for years to log in to their affiliated apps and games, I eventually was just using it on and off for a year before I stopped until this year. I recently tried to log back into one of their apps, but it kept giving me errors. I contacted their support to recover my account information, only to be told that my account had been suspended for violating ToS, somehow, and then they just redirected me to their help page. I sent them another inquiry about a week later asking for a repeal and more information as to how this happened, and I've never received a response. Extremely frustrating and upsetting.