MGM TransportationReviews of limomgm.com

Horrible service, I tried to resolve with owner When I initially canceled a retirement celebration going out to wine taste at Old Sugar Mill, it was during worst air quality due to the Paradise Fires Nov 16th . Christine stated "Its not our problem if the air is bad" to go out you are responsible for half the booking fee. So re-booked on a better day post fires so I would no loose money and get credit for deposit they charged me. Day of re-booking, this time we went out, asked if we could take our Champagne in car. Driver was great, but he didn't hear the question and said. "No we don't" provide champagne. So company did not provide complimentary champagne or ice in car. We board highway, and shortly after hear tires thumping. Flat tire in back right of limo, and driver has no idea. We alert him and he parks us between moving cars! On ramp to the right, and freeway to the left. Driver checks trunk and no emergency equipment. We are nervous due to proximity of traffic on both sides. We wait a hour. Then we get replacement vehicle. This was large SUV. Maybe 22 passenger. I spoke with owner Andre on Monday about entire experience and again on Wed trying to resolve. He lies about his staff actions denying the rude customer service. I realized this person Christine is his family, he asked what do I want. I explained this was poor customer experience. When I suggested reimbursement he states, I gave you extra hour. Andre states my driver did everything right, begins to turn questions on me and demanding I answer "how would I handled a flat tire". He states he could give me credit for 20% of next service.??? What the hell. Why would I book again. I said really? I ask him what could he refund me? He refuses to respond and becomes hostile, almost blaming me for my complaints. Andre states "You are one of those kinda people that wants everything for nothing" he demands to talk to my husband and not to me, your not getting nothing!! Very rude owners, so of course customer service is bad. Check out the safety reports for this company before booking and google this company They had prior complaints of this type of poor customer service and a CBS Sacramento Call Curtis article was published about this poor service. I wish I had checked this prior to my booking.

Horrible experience. Staff is very rude!

I didn’t order that limo that I wanted and the AC barely worked also it stoped working in the middle of no wear I don’t recommend this

The H2 limo was just trashy looking. We had 12 people and it can seat 20 people the AC was not even on or working. There was only heat throwing out the vents. The ladies makeup was bad the guys were just sweating. We also had 2 70+ year olds in the limo which could have been bad. The lady just said the AC just does not cool well in heat! Then at pick up time it was supposed to be at 12am they arrived after several calls where is the limo and arrived 30min late, they did send us a differentlimo a Chrysler300. Only got 50 discount after the mess up.

Shabby Limo! Lights didn’t work, carpet torn up, wires showing, outside scrapped up. Not worth the money when everyone else is charging the same thing. Don’t ask for a credit you will get a measly $20 offer. Get your limo service up to par!

Driver unfortunately could barely speak English so communication was an issue. Was unfamiliar with the limo . Blue tooth not working, unable to control fans . When radio was playing couldn’t hear music as fans were so loud and driver couldn’t figure out how to control them. Every time we wanted the windows down as we were unable to control temp, we had to knock on the adjoining window to have him put window up or down. He couldn’t figure out how to give us control of the window. Then we were 15 minutes over our time and waited in the drive for another $50. Which I was astonished by as the whole experience was not great. I told him just to add it to my card, but he wanted cash. So as we rummaged around for $50 he said “ everything good” . I mean what are you suppose to say as you have a group of people waiting for you as you get out of the limo? The company said they would refund the $50 but I believe they could have done better!