Limoges JewelryReviews of limogesjewelry.com

tl;dr: they offered to fix 1 problem, sent it back with more & I'm not sure it's made of what they said it is I'm a 1st generation college student, so I decided I'd commemorate my graduation with a class ring. I should've gone with a different company. The ring arrived broken. The gem was loose and rolling around in the box & when laid in the setting, it sat crooked. I contacted customer service and was relieved they said to just send it back. I paid for the return shipping since I had to and shipped it back to them. I just got it back and sure, they fixed the gem falling out of the setting and sitting crooked, but now there's multiple dents on the side and prongs of the ring where they crudely bent them back into place. One of the dents on the side also appears to have scraped off a coating and the ring is supposed to be sterling silver not silver coated.

HORRIBLE!! AVOID AT ALL COSTS! THIS COMPANY IS BORDERLINE FRAUDULENT AND A SCAM!! I wish I had done my research on this company before I placed an order. The steep discount made me jump at placing an order and I would've been better off ordering the item straight from China. I placed an order and was unable to track it, despite the confirmation email providing detailed instructions on how to track online. The order never showed up in my account and I have contacted customer service 5+ times at this point. One rep told me my order would ship tomorrow and the following day, another rep told me my order shipped a week ago. I ordered a simple necklace over 3 weeks ago and never receive any order update status or shipment email. I'm an avid online shopper and this is the worst experience I have ever had. The price is not worth it and your business is just encouraging their fraudulent business.

I placed an order for a ring on April 14th. By the end of the month (4/27), I had not received communication about whether it had shipped so I sent an email via the website contact form. An auto-reply said someone would be in contact soon. On May 4th, still no response/notice of shipping, so I sent yet another email to customer service. Same auto-reply response; no contact from the company. So I submitted a BBB complaint, hoping that would spur them to respond and update me. In addition, I attempted to "check order status" on their site - the first time, within a day of placing the order, it showed as "order placed" with a note that they would contact me when it shipped. Since that time, I cannot check on the status; the site tells me there is no such order number. On the evening of May 19th - 35 days after I placed the order - still no response, so I sent yet another email. This time I sent it directly from my email to customer service, rather than through the contact form, informing them that if I did not receive a product I paid for or a refund, I would follow up with legal action. It is now May 21st. I have no product, no shipping notice, and still no response from the company - not even to a BBB complaint. I called this morning and was told that the order began production on May 19th. The representative stated that when the order was placed, it was flagged as fraud and that "usually, corporate sends an email asking you to call us about that. I don't know why they didn't." I asked for a timeline of when to expect the product I ordered - she said it takes 2-3 WEEKS to produce, and another 5-7 days to receive it, so to expect it to be finished "around June 9th" and I will receive it within a week after. That will be more than 2 months since I placed the order. The only resolve I was offered was that she could "forward the information to corporate." I am supposedly waiting on a response in the next 24-48 hours. I will never do business with this company again and I suggest others not, either.

Feel bad to say anything negative but I'd try to steer clear of this company. Placed order, got charged double and then order never even came and they couldn't even find it in their system. Took weeks of back and forth calls and emails to sort out, purchase was stuck in billing system? Finally had to have my credit card just cancel the sale. Have some beautiful things and cute ideas but wasn't worth hassles. Sorry.

Ordered 10/12, got email 10/15 that it is shipped. Now 11/4 still haven't received anything. Called and was told to wait. Can't believe it will take that long for USP to deliver. Customer service is no help.