Stephen P.
COWBOYS THAT LIE
Told us they were at jfk to pick us up at 18.30. I walked up and down pick up point but there was a no show, it was -7 and snowing my wife was in a wheel chair freezing. We ended up getting a yellow cab costing a further $120 at 20.40 we gat a phone call asking where we are ,I told them what happened and their reply was he was putting us down as a no show and there would be no refund. If you want a great break in New York DON'T USE THESE COWBOYS
Response from Limo EleganceMar 4, 2025
Dear Steve, Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you and your wife faced during your arrival at JFK. We understand how difficult it must have been, especially given the weather conditions and your wife’s mobility needs. Please know that we take your feedback very seriously and are committed to improving our services to ensure this does not happen again. After reviewing the details of your booking, we can confirm that our driver was present at the airport and attempted to contact you multiple times after your flight landed at 5:06 PM. The driver’s contact information and detailed pickup instructions were provided in your booking confirmation email, along with a dispatch phone number to call if you encountered any issues locating the driver. Unfortunately, we were unable to reach you, and it appears there was a miscommunication that led to you leaving the airport without notifying us. While we regret that this situation occurred, the booking was correctly classified as a customer no-show, as our driver was present and available at the designated pickup location. However, we understand that this was a stressful experience, and we would like to assist you further. Please feel free to contact us directly at [email protected] so we can discuss this matter and explore how we can help. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our services. Sincerely, Limo Elegance