Blake
Stay away from LSN
Stay away from LSN! I left originally because of issues and am leaving again for the same reason. I received a marketing email on how they have changed and want me to give them a second chance and that they have some deals going on, so I was down to try them again. I responded to their email and no one replied. So, I went to the site and started a chat with the same person that was mentioned in the email. He avoided questions like “What happened to my email?” because if you are not getting or ignoring emails then that is an issue right off the bat. So, I ended up getting a good deal and was happy to give them another shot even after that. So, I go to log into IPMI and its not working! Right off the bat we are having issues. 46 ticket replies later they figured out that IPMI can only have a password of 10 chars and not include symbols and since they use the same password for your Account Portal, VPN, and IPMI that basically means I have to use a weak password. Imagine cracking one password and having access to the users Account, VPN, and IPMI? The issue ended up getting fixed after they tried multiple “fixes”. Now, I have nothing against their support. In fact, they were all nice and trying to fix the issue. But that does not change the fact that we are having issues right off the bat and that using a 10 char password for all my servers and my clients servers is not going to work. So, I opened a ticket for a refund and explained how we are having issues right off the bat with things that should not be an issue or should have been worked out. It is like I was their first customer. The ticket was assigned to the same person I signed up with. So after not getting a reply I message the live chat the next morning and it was the same person again and he said we will get to your tickets. He had to have looked up the ticket, so I guess since I want a refund, they are going to put me to the bottom of the stack. They have time estimates for their departments reply times on the website and nothing was no more than 2 hours. The biggest sale part was how they changed, and it seems they got worse or are just giving me a cold shoulder since I want a refund. So, what a mess. I was looking to move away from these kind of issues with my current host and there is no point of doing all that work to move just to get this kind of service, issues, and security liability. I’ll have to call my bank to try and get my money back I guess!